Image links/lightbox not working

  • Hi,
    I’ve a few issues with the galleries on one of the sites I maintain.
    Since I’ve had a big issue and I can not find what it causes.
    In the galleries the custom links or lightboxes wont open (the images are not clickable).
    I have this issue on everey page with the plugin.
    The most important pages are https://www.feanstermoune.nl/sponsoren/ and https://www.feanstermoune.nl/de-molen/fotogalerij/
    I’m using wordpress 4.9.2 and Envira 1.6.2.

    Are there other people with this issue? And maybe know how to fix it?
    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @pietpuk978 and thanks for contacting us! ??

    I apologize for any trouble, I’m not seeing any links in the HTML markup either.

    Can you edit the galleries and the images to confirm there is a link in each of the URL fields? https://cloud.supportally.com/2j0Y0X141J40

    And if so, can you confirm you have the lightbox activated by clicking the Lightbox Tab and making sure it’s enabled? https://cloud.supportally.com/1I1z1u0f0c3T

    If this is all set and looks good, have you tried deactivating all the plugins and the theme on the site to make sure it’s not a conflict?

    If you’re still having issues, would you mind opening up a ticket with support?

    Hello again,

    I’m still having the exact same problem, whill there be a fix soon? I have checked all the suggestions above, nothing helps. Links are gone when I update to the latest version of envira lite.

    Hi @humpiedump ??

    Can you please open up a ticket with support so we can address your individual issue? Just click the Have a basic question link.

    Thanks

    Thread Starter pietpuk978

    (@pietpuk978)

    Can you edit the galleries and the images to confirm there is a link in each of the URL fields? https://cloud.supportally.com/2j0Y0X141J40

    Yes there is a link, I’ve checked it multiple times

    And if so, can you confirm you have the lightbox activated by clicking the Lightbox Tab and making sure it’s enabled? https://cloud.supportally.com/1I1z1u0f0c3T

    No I’ve not enabled it, because otherwise 2 light boxes will open, and I don’t know how to disable the default light box of the theme ??

    If you’re still having issues, would you mind opening up a ticket with support?

    I would love to do that but this forum is for the free version only and the support is only for the paid version, so it’s impossible for me to open a ticket with support?

    Hi ?? You can go to that support link and click Basic Question to open up a support ticket.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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