Image issue in order email

Hi @ashique12009

I understand that after changing the site domain the header image in the WooCommerce order email is no longer showing.

As a first step, please load the desired image to the WordPress gallery afresh. And then go to WooCommerce → Settings → Emails page and choose the freshly loaded image. This way any confusion in the URL about the old domain can be eliminated.

You can read more about WooCommerce email header images here: https://www.mail-mechanic.com/woocommerce-email-header-images

I’ve also modified wp-content\themes\mytheme\woocommerce\emails\email-header.php file like below:

<td align="center" valign="top">
<!-- <div id="template_header_image"> -->
<?php
//if ( $img = get_option( 'woocommerce_email_header_image' ) ) {
	//echo '<p style="margin-top:0;"><img src="' . esc_url( $img ) . '" alt="' . get_bloginfo( 'name', 'display' ) . '" /></p>';
//}
?>
<!-- </div> -->
<table border="0" cellpadding="0" cellspacing="0" width="600" id="template_container">
	<tr>
	<td align="center" valign="top">
	<!-- Header -->
<table border="0" cellpadding="0" cellspacing="0" width="100%" id="template_header">
<tr>
											<td id="header_wrapper">
												<h1>
													<?php echo $email_heading; ?>
												</h1>
											</td>
											<td style="padding: 2px 8px;">
												<div id="template_header_image">
													<?php
													if ( $img = get_option( 'woocommerce_email_header_image' ) ) {
														echo '<p style="margin-top:0;"><img src="' . esc_url( $img ) . '" alt="' . get_bloginfo( 'name', 'display' ) . '" /></p>';
													}
													?>
												</div>
											</td>
	</tr>
</table>
<!-- End Header -->
</td>
</tr>

Hi @ashique12009!

Have you tried changing the Header image as Margaret suggested?

Look forward to hearing from you.

@shaonback2 I’ve uploaded file in media then copied that newly upload file URL and pasted in header image. Is this process wrong to see the image in header in order email?

And what does that mean wordpress gallery afresh?

See this gallery page just uploaded logo is showing very bottom in frontend: https://ccdbclimatecentre.com/ape_gallery/adaptation-technology/

Screenshot: https://prnt.sc/4s0mwvIzKT8P

Hope you can can’t see it for password protected site.

Thanks.

• This reply was modified 2 years, 8 months ago by ashique12009.
• This reply was modified 2 years, 8 months ago by ashique12009.
• This reply was modified 2 years, 8 months ago by ashique12009.

Hi @ashique12009

I’ve uploaded file in media then copied that newly upload file URL and pasted in header image. Is this process wrong to see the image in header in order email?

Have you done this through WooCommerce > Settings > Emails, as my colleague mentioned above?

Also, I am not able to access any of the links you shared (logo image and page gallery), so maybe Gmail isn’t able to access it too. Can you double-check if that file is public, and accessible from all over the internet?

Let us know how it goes! My very best,

@chiape you might be correct in this case, I need to remove site password first then I might see the header logo.

Hi @ashique12009

Yes, it is a possibility that the header image location cannot be accessed due to restrictions, so removing the password may help.