Image hover stopped working

  • Resolved torbent

    (@torbentschechnegmailcom)


    7 years, 2 months ago

    Hello BestWebSoft,
    the plugin stopped working for me. I have these settings, but there is no image hover button anymore. Do you know why? https://d.pr/i/2XS2C3

    Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us!

    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

Viewing 1 replies (of 1 total)
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