Image editor not working

  • If I click the ‘Edit Image’ link when selecting an image for inclusion in a post, the edit dialogue displays only a broken image symbol, not the image itself.

    I have tried a fresh install of WordPress 4.9.8 using the default theme and no plugins. It’s installed on Ubuntu 16.04 (stock Apache etc).

    Am I missing something in PHP perhaps?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Oh no! This almost sounds to me like the images aren’t uploading to your install. If you go to Media > Library are they listed?

    Thread Starter toby1kenobi

    (@toby1kenobi)

    They are

    Hi @toby1kenobi,

    This sounds like a strange issue. Are other instances of the images rendering properly, like the ones in the initial Add Media dialog?

    If you have access to the Chrome browser, you can use the Chrome developer tools to see what is happening with the network request for the image that’s supposed to be in the Edit Image dialog. Here’s a short video showing how to check that:

    View post on imgur.com

    In addition, if you’re able to install plugins, you can install and activate the Health Check & Troubleshooting plugin. It will add a Dashboard > Health Check link, and if you click on that, you’ll see a Health Check page with a number of tabs. Its Debug Information tab provides details about your setup that you can copy and paste here to help identify the cause of your issue. Clicking the “Show copy and paste” button reveals a text field with text formatted for this forum.

    Thread Starter toby1kenobi

    (@toby1kenobi)

    Sorry, been away over the Christmas break.

    I had not seen that plugin, thanks for that – I see that Imagick wasn’t installed, and installing that seems to have fixed the issue.

    Thanks very much for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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