• Resolved MIGHTYminnow

    (@mightyminnow)


    On that page, after you pass the age gate, there is a spot to upload an image.

    The image is duplicated in the media library. For every form submission you get two images.

    Do you have any ideas why that might be?

    I don’t think it was happening before we updated to the most recent version but I’m not positive.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @mightyminnow

    I hope you’re well today!

    There is nothing in Forminator that would duplicate uploaded images “on purpose” and we didn’t have any reports like that so far. I just tried on my own setup too and couldn’t replicate such issue.

    In most unexpected issues of that kind are a matter of some sort of a conflict on site and I suspect this may be the case here. It’s quite possible, actually, that there was no such conflict and it only arose after some update (of Forminator and/or some other plugin on site) but this would need to be checked.

    That being said, a full conflict test would be an essential troubleshooting step here:

    – disabling (temporarily) all the plugins other than Forminator
    – switching theme to e.g. Twenty Twenty-Three (also temporarily)
    – then testing the form

    If the issue is not happening anymore, enable your original theme back and check again. If still fine, start enabling plugins back one-by-one, after each one checking for the issue. Once it starts to happen, the last enabled plugin right before it would be the most likely cause of the conflict and knowing about it we’d look into it closer.

    If the issue is still happening even with default theme and no other plugins active, it would at least rule out the conflict and we’d know that we need to look elsewhere but testing for conflict first is essential

    Could you conduct such test and let us know about results, please?

    Kind regards,
    Adam

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @mightyminnow

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Kind Regards,
    Kris

Viewing 2 replies - 1 through 2 (of 2 total)
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