Image Compression Stuck

  • Resolved antoniop80

    (@antoniop80)


    2 years, 7 months ago

    Hi there,

    Every time I try to proceed to use the Image Compression so the images can be converted in WebP, it get’s stuck at 0.

    Cloudflare is active externally through Cloudflare website and not through https://tools.siteground.com/cloudflare.

    Might be some misconfiguration at Cloudflare, .htaccess or some plugin.

    Can you please help? Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Vladimir Trandev

    (@vtrandev)

    Hello @antoniop80,

    It seems that your WP Cron is not working as expected:

    Error: WP-Cron spawn returned HTTP status code: 503 Service Unavailable

    I managed to manually force the optimization process but this is only a workaround:

    Executed the cron event 'siteground_optimizer_start_image_optimization_cron' in 63.2s.

    In this case, I would suggest you to check your Cloudflare settings and particularly for blocked requests as explained in the following article:

    https://www.journeybytes.com/wordpress-cron-error-503-by-cloudflare/

    However, if you need any further assistance, please feel free to submit a support ticket in your Client Area at Siteground.

    Regards,
    Vladimir

    Thread Starter antoniop80

    (@antoniop80)

    Hello @vtrandev,

    Thank you for your quick reply.

    The article you shared described exactly the issue so I was able to fix it quickly. All the Cron jobs ran as expected. The only negative output is that now the Bot Fight Mode is off since all the requests, in regards to Cron Jobs, for a specific IP were being blocked.

    I created a WAF rule to allow the IP but still the same issue was happening. It is stated here: https://developers.cloudflare.com/firewall/cf-firewall-rules/actions/ that even there is a rule that allows the designated IP access, Bot Fight still have action over it. so I deactivated the Bot Fight Mode.

    Please note I’m using Cloudflare free plan.

    If you have other suggestion about bots/WAF rules in Cloudflare, please let me know. Thanks.

    Regards,
    Antonio

    Plugin Support Gergana Petrova

    (@gpetrova)

    Thank you for the update, @antoniop80.

    Glad to know you were able to resolve the issue.

    I am afraid, however, that there’s nothing else that can be done in this case, but to have the Bot Fight Mode disabled if it falsely detects the IP as malicious and stops the cron from executing.

    We remain available if further help is required!

    Best Regards,
    Gergana Petrova

Viewing 3 replies - 1 through 3 (of 3 total)
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