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Hi there, @masaopticstrade,

I’m sorry to hear about the trouble, but thanks for reaching out. In order to keep investigating this, we need first of all to establish a working connection between your site and Jetpack, as it’s broken at the moment.

To fis the connection, there are a few things I’d like to try.?

• Would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that.
• Also, check for any security/caching plugins you may have enabled, and try temporarily disabling them to see if it fixes the problem. You may also want to search for any firewall on your server-side that might be blocking the communication with Jetpack – your host should be able to help you with that.

Let us know how that goes, and we’ll take it from there. Thanks!

Hi there,

It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.