• Resolved queroacelerar

    (@queroacelerar)


    Hello,

    I am using Tutor LMS Pro with WooCommerce on my e-learning platform, and I’ve encountered synchronization issues between course data and the associated WooCommerce products.

    Detailed Issues:

    1. Category Synchronization:
      • When creating a new course in Tutor LMS, the selected categories do not synchronize with the linked WooCommerce product.
      • This synchronization never occurs, causing inconsistency between course categories and product categories.
    2. Image Synchronization:
      • The featured image only synchronizes during the initial creation of the product when the course is created.
      • If the course’s featured image is updated, the WooCommerce product’s featured image does not update.
    3. Title and Price Synchronization:
      • Unlike the image and category, title and price correctly synchronize both during creation and when editing an existing course. This is perfect.

    Expected Behavior:
    For a seamless user experience and better automation:

    • Featured image, title, price, and category should all synchronize automatically between the Tutor LMS course and the WooCommerce product.
    • Synchronization should work for both the creation of a new course and editing an existing course.

    Steps to Reproduce the Issue:

    1. Create a new course in Tutor LMS with a featured image and categories.
    2. Link it to a WooCommerce product.
    3. Verify that the WooCommerce product’s title, price, and image synchronize initially (categories do not).
    4. Edit the course to change its image, title, and category.
    5. Observe that the title and price update correctly, but the image and categories do not reflect the changes.

    Thank you for your attention to this issue. We appreciate your continuous efforts to improve the platform and look forward to any updates or guidance you can provide.

    Best regards,
    Lucas Pereira Borges

Viewing 1 replies (of 1 total)
  • Maizul

    (@maizul)

    Hi @queroacelerar,

    Could you please update Tutor LMS to the latest version 3.2.0 and check if the issue persists? The latest update includes several improvements and bug fixes that might resolve the issue you’re facing. Since you’re a Pro user, please feel free to reach out to us at Tutor LMS Support for further assistance.

    Let me know if you need any additional help.

    Thank you.

    • This reply was modified 2 months ago by Maizul.
Viewing 1 replies (of 1 total)
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