Im having a problem after pay

  • Resolved schmidlinsreinhard

    (@schmidlinsreinhard)


    1 year, 3 months ago

    Hello hello im having this error after im making a purchase in my woocomerse:

    You are not authorized to view this page. The transaction has not been processed.

    If the problem persists please report your problem and quote the following Error Reference Number:

    E-D8ED6EF364824B51B8153579980370C4


    and from my hosting they had send me this error log.

    hrown in /home1/hstyekmy/public_html/.website_930aab51/wp-content/plugins/pinterest-for-woocommerce/class-pinterest-for-woocommerce.php on line 427 [13-Dec-2023 15:10:16 UTC] PHP Warning: include_once(/home1/hstyekmy/public_html/.website_930aab51/wp-content/plugins/pinterest-for-woocommerce/pinterest-for-woocommerce.php): Failed to open stream: No such file or directory in /home1/hstyekmy/public_html/.website_930aab51/wp-settings.php on line 473 [13-Dec-2023 15:10:16 UTC] PHP Warning: include_once(): Failed opening ‘/home1/hstyekmy/public_html/.website_930aab51/wp-content/plugins/pinterest-for-woocommerce/pinterest-for-woocommerce.php’ for inclusion (include_path=’.:/opt/cpanel/ea-php82/root/usr/share/pear’) in /home1/hstyekmy/public_html/.website_930aab51/wp-settings.php on line 473 [13-Dec-2023 15:10:35 UTC] Bluehost WP Plugin: Failed to fetch token: {“error”:”Forbidden”,”http_status”:403,”_status_code”:403,”_response”:”{“error”:”Forbidden”,”http_status”:403}”} [14-Dec-2023 00:18:30 UTC] Bluehost WP Plugin: Failed to fetch token: {“error”:”Forbidden”,”http_status”:403,”_status_code”:403,”_response”:”{“error”:”Forbidden”,”http_status”:403}”} [14-Dec-2023 20:55:00 UTC] Bluehost WP Plugin: Failed to fetch token: {“error”:”Forbidden”,”http_status”:403,”_status_code”:403,”_response”:”{“error”:”Forbidden”,”http_status”:403}”} [14-Dec-2023 20:56:12 UTC] Bluehost WP Plugin: Failed to fetch token: {“error”:”Forbidden”,”http_status”:403,”_status_code”:403,”_response”:”{“error”:”Forbidden”,”http_status”:403}”} [14-Dec-2023 21:48:38 UTC] Bluehost WP Plugin: Failed to fetch token: {“error”:”Forbidden”,”http_status”:403,”_status_code”:403,”_response”:”{“error”:”Forbidden”,”http_status”:403}”}

    12:20 PM

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Saif

    (@babylon1999)

    Hello @schmidlinsreinhard,

    Thank you for reaching out!

    You are not authorized to view this page. The transaction has not been processed.

    I’m sorry to hear that you’re unable to process orders. Is this issue occurring with all payment methods?

    You can verify by going to WooCommerce → Settings → Payments and activating “Cash on Delivery.” Try processing a new order using this method.


    Link to image: https://d.pr/i/F941rf

    Additionally, could you please attach a copy of your site’s System Status report?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Look forward to hearing back from you.

    Hi and thanks for reaching out! Woocommerce does appear to be the issue here and your best bet for support. The errors in the log provided that reference the Bluehost plugin are troubleshooting log entries, not errors. It also looks like the Bluehost logging occurred on a different day than the error after paying. Because the error only appears to be happening within Woocommerce and is not hosting related they would be your best line of support.?

    Our recommendation here would be to reach out to Woocommerce support directly with the error code for help diagnosing and resolving the issue. Their support team can be reached here: 

    https://woo.com/contact-us/ 

Viewing 2 replies - 1 through 2 (of 2 total)
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