I’m getting a “password protected” message in a page with “public” visibility

Hello, su0044. What I suggest is to try activating a WordPress default theme (these begin w/the word ‘twenty’, i.e., twentythirteen, etc) & see if this problem resolves. I rather have the feeling that your theme has become incompatible w/recent WordPress versions.

Hello Jackie, do you know of a plugin to roll back the WordPress update?

Thanks for you quick response by the way!

Su0044, I mean no disrespect, but this is the last thing you should be trying to do. If your theme has become imcompatible, then that’s what needs updating. The reason I say this is simply that updates almost always contain patches to security flaws. Failure to patch these leaves your site vulnerable to being hacked. As a business, the last thing you want is to have your visitors go to your site & get infected w/malware, ransomeware, as an example, be “treated” to porn, or send spam emails for dodgy products under your domain name. Believe me when I tell you, as one who’s fixed many a compromised site, this is *not* something you want! Please-revert to a default theme for right now, see what aspects of your theme need fixing, & go from there. Again, I mean no disrespect–& you’re welcome for the quick response, BTW, even if it isn’t what you want to hear, for which I sincerely apologize.

Hello Jackie, no I understand your message, thanks. What best suits my need I think is revert so I can keep my site working, while I thank other solutions like revising the latest versions of the theme. Applying a default look the site will break all the branding, that will be damaging for the company.

su0044, you can always download earlier versions from www.remarpro.com & FTP them up to the server. Let us know if you need instructions on how to do that.

However, before doing that, could you please, just temporarily, revert to a default theme & see if I am correct that this does indeed solve the problem? It may not, you know? & in that case we need to look for other causes. I understand branding, etc. But right now your products are completely inaccessible, & we need to make absolutely certain we understand why.

@su0044

One thing that might be worth checking is the visibility setting on the post/product edit screen. It looks like regular pages content show okay so check this location on your WooCommerce “products” posts.

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It would be best to determine the cause of the problem, but if you really needed to roll back its probably best to restore a full backup since just rolling WordPress files back won’t revert the database. You could try contacting you hosting provider and see if they can do it for you.

Hi uniquelylost, yeah I checked those, they are setup as visibility-public, thanks !

Also, su0044, have you password-protected any directories in your hosting control panel? Can we see a copy of your .htaccess file? Please enclose it in , e.g.,

line 1
line 2
line 3

Please let us know if you’re unsure as to how to find that file.

jackie, I tried installing the default template and I didn’t fixed the issues. this is the .htaccess:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

I noticed some of the products are visible, for instance this one:
https://www.dragogear.com/product/ranger-laptop-backpack/

Yes, & notice the difference in url’s of the products, ie,
https://www.dragogear.com/product/ranger-laptop-backpack/
which is visible vs.
https://www.dragogear.com/products/side-packs/tactical-laptop-briefcase.html
which is not. That .html extention applies to all those products that are password-protected, it appears to me. So why do they have that extention, do you know?

& this is why I asked you what I did, because I was uncertain & feared both of us barking up the wrong tree.

No Jackie, no idea why the extension appears