If you care about your money, don’t do any business with Andrew

Okay, let’s add a little bit of perspective here.

You sent a support ticket where you explained the problem youwere having, and how that led you to our IPN Forwarder plugin (for those wondering why somebody would be talking about a refund on a free plugin repo.)

The problem you explained is exactly the sort of thing the Forwarder plugin was designed to fix, and I answered your questions explaining how that would work exactly as you wanted with your existed configuration of plugins. The logs I have show that you successfully downloaded the plugin.

Then you come back telling me that it won’t suit your needs and you want a refund. I say I will honor the refund if the plugin is not functioning properly, and I try to help you further, but you keep insisting that you simply can’t use it, and you want a refund.

Our refund policy clearly states that we do not typically provide refunds for digital products once they have already been downloaded, but that we would look at it case-by-case and make a decision accordingly.

You would not give me any reason at all why you could not use the plugin. All I wanted to do was help you install it and configure it to solve the exact problem you said you wanted to solve. To suddenly no longer have that problem…after downloading our plugin and having me give you instructions on how to make it work…and offering no explanation what-so-ever as to why you no longer need it…well, that sounds fishy.

I offered to you my opinion on that, and you said you filed a dispute with a PayPal. Had you not done that I would have gone ahead and done the refund directly just to avoid this exact scenario (since I saw it coming based on experience with people like you.) I responded to the PayPal dispute, so no, I did not ignore you.

I stand behind my decision here. I also stand behind our history of reviews and our general reputation. I am sorry that you felt you had to come here and leave a review like this.

All of that said, PayPal will most likely honor your dispute and provide the refund, which again is why I left it up to that system at that point, and replied there instead of the ticket you had filed with me directly.

I still don’t understand why wouldn’t just let follow the instructions I gave you to solve the problem you had, which you WANTED to solve, which is why you bought the plugin in the first place. To each his own.

I’m sorry to learn you categorise refund requests as “fishy” transactions until proven otherwise. Highly unprofessional, but lets put it aside.

Andrew – You’re simply lying by describing how things went, after a very long conversation we had, you told me you’re willing to give me a refund, I told you “please do”, then you replied “but why you can’t you use my plug”, that is the moment where I had enough and asked the help of PayPal.

And what is the difference, whether I asked the refund directly from you, or from PayPal ? Are you punishing me asking the help of PayPal ?? ? You said you’re willing to refund, stand by your word.

A refund request itself is not fishy. The way you did it was very fishy.

I am not lying at all, and for you to make that claim here is extremely unprofessional. The steps I outlined above are exactly the order of our conversation. I went through it as I was typing that. You’re the one who made this public by posting this review (which isn’t even for the same product) and tried to make a nasty claim about my reputation.

As mentioned above, I did say I would honor the refund if the plugin simply wasn’t working properly. The reason you provided was an issue with another plugin you are running, and I gave you the exact solution to resolve that problem so that the problem you were trying to solve with my plugin could indeed be solved.

Suddenly…oh I don’t need it anymore. What? Why? What’s wrong now? Yet you won’t give me any additional info at that point..?? That seems odd.

All I wanted was info about what was going wrong so that I could fix it in a future update if necessary, or provide better documentation, or help you through whatever the issue was. Had you simply provided that feedback I’d have processed the refund and none of this would have ever happened.

YOU refused to offer what I requested to override my no refund policy, and then YOU submitted the dispute with PayPal (which I responded to right away), and then YOU made all of this public by leaving me a 1 star review here with this BS about “if you care about your money don’t do business with Andrew.” Now you’re acting is if I was on the wrong on this..??

Not cool, man.

• This reply was modified 6 years ago by angelleye.

I’m sorry you treating my opinion like “BS”, and truly hope other customers won’t get the same attitude.

On 25-SEP, this is what you wrote, word by word :
“We are pretty clear in our refund policy that we do not typically offer refunds for downloadable products, especially after you’ve already downloaded it. I don’t want to turn this into a dispute / chargeback, though, so if that’s truly your stance on this then I will take care of it for you”

Where / when exactly you wrote you would honor the refund only incase the plugin isn’t working properly? Please show me.

• This reply was modified 6 years ago by ramked.

Saying you’ve had a bad experience (which I would disagree with) and offering your opinion about it here is not BS. The way you’ve stated it here, with this “if you care about your money” talk is BS.

Yes, your quote here is accurate from our ticket…but then you did exactly what I said I would try to avoid and filed the dispute. Once you’ve done that it has to go through the resolution center.

We don’t need to go around in circles on this. You filed your dispute, and PayPal will likely honor it. I have no problem with that because yes, I was going to give you the refund anyway as I’ve stated numerous times now. All I wanted was some feedback on why the plugin wouldn’t work for you when it does EXACTLY what you said you specifically searched for, found, purchased, downloaded, and installed.

Is it really not logical that I would be curious why you suddenly no longer wanted it?

• This reply was modified 6 years ago by angelleye.

sigh.. I’m getting tired of this, enjoy the money you took from me, and good luck with your future businesses

Are you kidding me? You’re going to get your money back. It’s just going to take longer now because it’s going through the resolution center.

So you will have the software that you wanted, and your money back, and I’ll be left here with a bogus 1 star review.

Sigh, indeed.

• This reply was modified 6 years ago by angelleye.

*Reads. Puts down coffee.*

OK, this was a conversation that does not belong here.

@ramked The review stands but do not discuss anything about the “pro” version anymore here again. That part does not belong here, the author cannot support any customers here and that includes refund requests.

@angelleye I’m leaving the review in place. How an author replies is important and to use a Support Team idiom “You have not embraced your Inner Canadian here”.

You upsell on your plugin page. It’s part of the experience and that’s why reviews like these are permitted to stay.

I am now closing this review.