If PieRegister is active as an admin I get locked out

  • Resolved ivanturatti

    (@ivanturatti)


    4 years ago

    Hi, so from when I installed the plugin my users are getting in without any issue, but for me to login the only way is to go on the FTP deactivate Pie Register, login from wp-admin and then reactivate the plugin.

    why is this happening? what I’m I missing?

    thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor genetech

    (@genetech)

    Hi,

    What error message you are getting when you login as admin ?

    Thanks

    Thread Starter ivanturatti

    (@ivanturatti)

    I’m getting “Error: Invalid username or password. Lost your password?” but if pie register is deactivated the password works.

    Plugin Contributor genetech

    (@genetech)

    Strange! Please try changing your password. If still it doesn’t let you login then we need to look in to your website and debug the issue. Please share your details here on our contact form.

    Thanks

    • This reply was modified 4 years ago by genetech.
    Thread Starter ivanturatti

    (@ivanturatti)

    yes, changing the password solved the issue, now that you say, I remember having the same issue with other sites with pie register, and in both cases the admin changed the password and managed to get in. why does it happens?

    Thread Starter ivanturatti

    (@ivanturatti)

    BTW thanks for the help

    Plugin Contributor genetech

    (@genetech)

    Hi,

    “Invalid username or password” message shows when PR couldn’t validate user’s username or password. That’s why we ask you to try changing your password. Can you share your previous password which was not working, so we can debug why PR plugin failed to verify that password.

    Thanks

    Thread Starter ivanturatti

    (@ivanturatti)

    yes, the password was one generated by wordpress: 2z^EBT^sGz%7*#SC

    hope it helps, thanks for the support

Viewing 7 replies - 1 through 7 (of 7 total)
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