If online payment failed the fee is not applied

  • Resolved easycomtech

    (@easycomtech)


    3 years, 9 months ago

    Hi,

    I found a bug in your plugin.
    I have set a fixed fee only for cash on delivery(cod).

    I have two payment methods:
    1) COD
    2) ONLINE PAYMENT

    If the customer selects the cash on delivery payment method, the fee is applied.
    But if a customer selects the online payment and the payment is failed or cancelled, the customer is redirected to checkout page for selecting another payment method.
    In this page, if the customer selects the cash on delivery payment method the fee is not being applied.

    Could you help me?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

  • The solution I found was that when the payment method fails, the cancellation is made immediately. It does not allow you to pay by email when trying again. The customer has to place the order again. If you find how to update the check out I am interested in it.

    Oh, I see. Then you can increase the Hold Stock Time. When the set limit is reached, the pending order will be cancelled. The Hold stock (minutes) is available under WooCommerce > Settings > Products > Inventory section.

    Also, I was unable to replicate the issue which you mentioned in the first post. You can see the test case in this video – https://drive.google.com/file/d/1HWPfwUXD6yg77pGU5Py4djboa8MUfOTy/view

    Regards,
    Chetna Bhutka

    Plugin Author tychesoftwares

    (@tychesoftwares)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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