If coming from facebook, then the download links not works from some smartphones

  • Resolved matteo raggi

    (@whichtransfers)


    1 year, 1 month ago

    From some Android devices the download link is not working and it give this error if coming from a facebook page.. the facebook page is adding some parameters to the website url, something like:?https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.fisarmonicista.com%2Fdownloads-spartiti%2F%3Ffbclid%3DIwAR1j9olE_FasIDrnxL_IVqBXbJtcqgDkWdjEsjpCWIOyCeZH-XKGqsOxjoI&h=AT2xs3YwgXd8vEpLdi7-gLpWpmCukE6qAXXCP1UKIxPiybpLcwxOD6JzHHV3FhgTbN_-0-aKdLBbZFDifAmchMAwMLSK5eYwby26500ijDs7lBzkqy3KR9newvRVT1sc9Q&tn=-UK-R&c[0]=AT2MgwKDCxeVmUbvgrybvWA0dxiw4nQI8dzE4tivTzRXi4enuCJcft2gbKPvCo6z9lDdtbMP6FdR5OzHqEE8NyoGoQrHMyvOxj4mPxTeFZ-IavPQjEXSISCsifl7cd2mA8aLGfbZFaEPXZFDimEn_3GEMid1xbrsj3kKBbjjqB_YlxikfZipVg

    The error that it gives is: page not found into a small popup or into a error page of page not found.

    I made a video, but I don’t know how to show it yo you.
    Here a screenshot https://postimg.cc/s1LqgjRp

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @whichtransfers,

    Thanks for reaching out to us!

    It seems like the problem you’re encountering might be related to how Facebook handles links when accessed through its app. Facebook utilizes its own in-app browser to open external links, which can sometimes cause compatibility issues with certain websites.

    One thing to note is that Facebook’s in-app browser isn’t standardized like popular browsers such as Chrome or Safari. It varies across different operating systems (iOS/Android) and even among different versions of Android. This can lead to inconsistent behavior when accessing external links.

    While we strive to ensure compatibility with a wide range of browsers, unfortunately, we’re unable to offer specific support for browsers within social media apps like Facebook.

    We recommend trying to access the download link directly through a standard web browser outside of the Facebook app. This should hopefully bypass any issues caused by the in-app browser and allow you to download the content without any hiccups.

    Warm regards,

    Beatrice.

Viewing 1 replies (of 1 total)
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