IE Problem

Hi,

thanks for your post, and sorry for the trouble.

First: Switching back to WP-Table Reloaded is not an option here! That plugin is dead and will not receive further updates! We should definitely try to fix this in TablePress together!

However, for that, I’d like to have more information: For example, I don’t yet know where exactly this is happening for you: Is it when viewing a table, or is it when viewing the home page of your site, or even when viewing the admin area?

The best way to find out what’s going on would actually be for me to see this myself. Could you therefore maybe re-activate TablePress and post the link to the page that crashes for you?

Regards,
Tobias

Hi Tobias, I would be very glad to work through this with you. I’ll tell you what I did and then you can tell me how to help. The website is https://www.highbridge.org. It is a large site for me. My team and I have been working on the content since August. Somewhere within the last two weeks we upgraded to TablePress from WP-Table Reloaded, and everything seemed to work fine – table conversion, etc. On Friday night I received an email that one of the Council members couldn’t access the website; he had already narrowed it down that the problem was only on IE8 (I have IE9 on this computer, so it worked for me here and I use chrome and firefox as well and they all worked on four other computers). Fortunately I do have an IE8 XP computer, so I was able to troubleshoot the problem here. I disabled all the plugins and enabled them one by one. That’s how I found out the problem was with TablePress.

What happens is the site does not load at all. The site crashes IE, “IE has encountered a problem and needs to close.” with another message “We were unable to return you to highbirdge.org.”

I have a team enabled Galaxy by Progression Studios, which I am going to switch to StudioPress Corporate sometime this month. I also have BackupBuddy, Download Manager, NextGEN Gallery, Stout Google Calendar, Websimon Tables and WP-Table Reloaded as active plugins.

Let me know… Thanks!

Hi,

ok, thanks for that explanation! So, in summary when a user with IE 8 visits https://www.highbridge.org/ that page would not load and eventually end in that “IE has encountered a problem…” message. Correct?

Now, https://www.highbridge.org/ (the home page) does not seem to have a table on it (all tables are on sub pages only). So, I have no definite clue how TablePress could be causing this. The only idea here would be a CSS problem, but to investigate that more, I’d need to experience the issue myself.
So, can you temporarily activate TablePress again, so that I can experience the error myself?

Thanks!
Tobias

Hi Tobias, Okay. I enabled it and I checked it on the other computer, and it is crashing. I already wrote the Councilman and told him I fixed the issue… So let me know know what to do next. Thank you!

Hi,

thanks for re-enabling TablePress! I’ve investigated the site in Chrome and can’t really see anything wrong, except maybe the “Custom CSS” that you are using. That’s actually HTML and has no influence right now anyway. Therefore, I suggest that you remove the “Custom CSS” from the “Plugin Options” in TablePress that you have right now (I’m talking about the

<div style="width:10%; text-align:center;">[table id=15 /]</div>
<div style="width:60%; text-align:center;">[table id=17 /]</div>

code). It could be possible that IE 8 doesn’t like that.
Unfortunately, I couldn’t test on a plain IE 8, as I’ve already updated my old computer to IE 9 ??

Regards,
Tobias

Hi Tobias, I can try taking that out, but from what I remember, the table was 100% of the page width, and I needed it to be much smaller and the entire table centered. If I take that out, how do I modify the tables with that formatting? Also, if I do that, should I convert the tables again and disable to the Reloaded plugin? I would really like to make the transition now because I want to use a plugin that will be supported. Let me know… I can make the modifications and check it on my other machine and let you know.

Hi,

you can safely remove the code

<div style="width:10%; text-align:center;">[table id=15 /]</div>
<div style="width:60%; text-align:center;">[table id=17 /]</div>

from the “Custom CSS” of both WP-Table Reloaded and TablePress (if you have it in both plugins). This code doesn’t do anything right now in this form, as it is HTML code and not CSS code. Removing it is absolutely safe.

I then suggest that we take care of any sizing/styling issues once we have fixed the IE crash problem, and removing that code might be a first step towards that goal.
After removing that code in TablePress, please test again if IE 8 crashes (don’t forget to clear the browser cache).

Whenever working with TablePress, WP-Table Reloaded should be deactivated, so that it can not interfere.

Regards,
Tobias

AOK. I’ll let you know…

Oh, do I have to convert the tables in WP-Table Reloaded before?

Hi,

no, you have done that already, haven’t you? When going to the “TablePress” menu entry in the WordPress admin menu, you should already see all of your tables. Converting again is then not necessary.

Regards,
Tobias

Hi Tobias, Okay. I removed the code from TablePress; IE8 still crashed. I attempted to remove the code from WP-TableReloaded, but it was grayed out, so I couldn’t change it. I deactivated Websimmon Tables in case that caused a conflict; IE8 still crashed. I checked all the tables in TablePress; tables are listed (so they converted as you said). I deactivated WP-Table Reloaded; IE8 still crashed.

Hi,

thanks for testing all this!

Unfortunately, I’m a little bit out of ideas then right now, as I don’t have access to an IE8, right now. I will however have access again tomorrow at work.

Now, I obviously don’t want you to have to leave this problem open over night, can you please contact me via email (the address is in the main plugin file “tablepress.php”), so that we can continue this investigation directly? If possible, I’d like to take a direct look at your admin area, to run some quick tests. Also, this would allow me to activate TablePress once I have access to an IE 8 tomorrow, so that I can see the problem.

Regards,
Tobias

Tobias, I’m in the TablePress ‘edit plugins’ and I don’t see a tablepress.php file… I see a lot of other plugin files, but not that one. Where do I access that from?

Oh I got it… I had to scroll up (da…)… I’ll send an email. Thank you!

Hi,

ok, then just take the address from https://tablepress.org/imprint/ (below my postal address). That should be quicker then ??

Regards,
Tobias