IDX Pages Not Loading Properly

Hi William!

I hope you are well.

The numbers that you are seeing next to each listing as well as the other formatting errors are being produced by the specific WordPress theme you are currently using for this site.

We don’t number the listings that way but there are some themes out there that add numbering, as is this one.

If you aren’t attached to this specific theme, I’d suggest trying a different one so that you can see the differences and potentially make the switch to a new theme where the formatting issues and numbering do not pose an issue for you.

I’d start with something simple, like the theme titled “Twenty Twelve, that’s free to start just so you can see that the issues are not reproduced.

But there are plenty of very nice / more complex themes out there that will work as well. It might take some time to find one that suits your style, of course.

If you are attached to this theme, though, the issues would need to be corrected within the theme itself either by the theme developer or by a developer that you’re working with to assist in the development of your website.

I hope this helps! Please feel free to reach out to our support team as well at [email protected].

I plugged it into the theme “Twenty-Seventeen”. The problem persists.

I plugged it into numerous themes and the same exact problem recurs.

• This reply was modified 7 years, 6 months ago by williambrennan.

Hi William,

It could also be another plugin that you are utilizing that is causing the issue.

I would also recommend deactivating all plugins that you have (except ours). Once you have FULLY deactivated all other plugins, check to see if the problem persists.

If it does NOT persist, one of the plugins you are using would be the cause. and you can determine which by activating each one, one at a time, and then checking to see if the issue persists again.

If when you deactivate ALL the plugins the problem still persists, though, you’ll need to reach out to our Support Team so they can help look into this further with you. If you would, please send an email in to [email protected] with as much information as possible.

I hope this helps!

Thank you!

Those really aren’t random numbers. The first set is from an ordered list whose list-type is not being suppressed. The second set of numbers, the ones below the photos, are the number of photos available for each listing.

You could clean those up with a little custom CSS:

.dsidx-listing-container {
	list-style: none;
}

.dsidx-photo-count::before {
	content: 'Photos: ';
}

However, that won’t fix all the other formatting errors. I do see you’ve got a few javascript errors:

08:42:28.006 TypeError: dsidx.activate is not a function 1 my-listings:1171:2
	<anonymous> https://www.johnburnsshow.com/idx/listings/my-listings/:1171:2

and

08:42:28.608 TypeError: stlib.logger.loadPixelsAsync is not a function 1 st_insights.js:1:15072
	log/c.onreadystatechange https://ws.sharethis.com/button/st_insights.js:1:15072

and

08:42:28.790 TypeError: z is null 1 advanced-real-estate-mortgage-calculator.js:58:42
	call https://www.johnburnsshow.com/wp-content/plugins/advanced-real-estate-mortgage-calculator/advanced-real-estate-mortgage-calculator.js:58:42
	window.onload https://www.johnburnsshow.com/wp-content/plugins/advanced-real-estate-mortgage-calculator/advanced-real-estate-mortgage-calculator.js:335:2

Those indicate that Liz’s suggestion to deactivate all your plugins and reactivate one at a time to identify any conflicts is a good one.

I deactivated every plugin except DsIDXpress and the problems persist. The plugin is up to date, and I even created new IDX pages after deactivating all of the plugins.

Hi William,

You’ll need to reach out to our Support Team here directly so they can delve into this more deeply with you. They can be reached by phone or email:

877-348-7654, dial 2 for Support
[email protected]

Be prepared as they will likely want to have you deactivate all plugins again so they can see that’s been done and tested properly as well as changing out the theme to another theme.

What I can tell you is that the issue does seem to be related to your environment in some manner as the issue is not being reproduced on our end in various environments. And we are not hearing from other customers experiencing this same issue.

If you left even one other plugin active thinking that it can’t be that plugin because such-and-such company made it… be sure to deactivate it and try again.

Even well know companies and plugin authors can cause issues with our plugin from time to time.

I “resolved” this matter quite a while ago.

The issue is that the website was using SSL, and SSL was not supported by the plug-in at the time. I was informed by support that the plugin was supposed to be updated with SSL compatibility within a month that this ticket was made, and was told that I would be informed when they made the update. I was never informed so I suppose that the update was never made.

Google is now cracking down on websites that don’t use SSL and marking them as unsafe, so that now affects website traffic and ranking when you don’t have an SSL certificate. Any news on when we will finally get SSL compatibility?

Thank you.

Hello William,

Your Diverse Solutions IDX product for WordPress is now protected with SSL certificates! In non-technical terms, this means your consumers’ data is now more secure when they enter information on any Diverse Solutions IDX product on your website.

NOTE: This update only applies to Diverse Solutions IDX products on your website. You may see a security warning due to other content on your website not protected by SSL certificates.

Please download the new version of our plugin and let our Support Team know if you have any questions.

[email protected]
877-348-7654, dial 2 for Support