• Resolved joshmyself

    (@joshmyself)


    Hi Scott,
    I have this plugin working correctly on a private development site, however, when a payment is successfully made to Stripe, no customer name or email information seems to be sent to Stripe, which makes identifying payments very difficult.
    Within my Stripe dashboard, I can view the amount of each payment received as well as the last 4 digits of the credit card used, but there’s no other way I can see to identify who the payment came from; in the name and email sections it says “No name provided”.
    Is there something I’m missing to make sure that info gets carried over from ContactForm7 to the Stripe payment? Thanks, Josh

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter joshmyself

    (@joshmyself)

    Hi again, quick follow-up comment… Currently, the only way I can see to identify where payments are coming from is to add a field into the CF7 form, asking for the last 4 digits of the credit card the customer will be about to use to make the payment… and that’s something I don’t want to do for obvious reasons. Thanks again for any help you can provide.

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @joshmyself,

    Currently this is the way that the plugin works. If you capture their name on your form you can compare that to their name on the Credit Card.

    The Pro version of the plugin allows you to link form fields to Stripe, so you can link the name and email field. So that may be of interest to you.

    Thanks,
    Scott

    Thread Starter joshmyself

    (@joshmyself)

    Hi @scottpaterson,

    Thanks for getting back to me, unfortunately, that’s still part of the problem as no name from the credit card is stored on Stripe like it normally is. I capture their name on the contact form, but can’t compare it to anything as there’s no name in Stripe. (Nothing in either the customer info or even in the credit card info.)

    Thanks

    Plugin Author Scott Paterson

    (@scottpaterson)

    You are correct, my mistake. Sorry about that.

    I can look into adding an option so you can link an email or name field to Stripe.

    Thread Starter joshmyself

    (@joshmyself)

    That would be fantastic thanks, the plugin is not usable for Stripe payments without being able to identify it in some way or other, (which is a pity for an otherwise great plugin with great support). I understand its a tricky question, but would an eta for that sort of change be days, weeks, or more? Thanks again!

    Plugin Author Scott Paterson

    (@scottpaterson)

    I’ll take a look tomorrow and see how hard it would be to add this feature. Then I’ll update this thread.

    Plugin Author Scott Paterson

    (@scottpaterson)

    @joshmyself,

    As of version 1.6 of the plugin you can link a contact form field for email to the Stripe custom email!

    I looked into adding the customer name, however that seems to be only available to be added per the credit card form and can’t easily be added from a separate field. I’ll look into this more in a future version.

    Thanks,
    Scott

    @scottpaterson @joshmyself

    where can we link customer email to stripe custom field? i have gone from redirecting to paypal to stripe (due to the reloading issue)

    im trying to set up the email confirmation from stripe once a payment is successful and im finding stripe doesnt store any of my users details. can you assit in linking thru the form?

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @natjc172,

    When you edit your form and go to the PayPal & Stripe tab, there is an input field called: Email Code – you link that field to an input field on your form. So if your field is called text-123, then you enter that into the Email Code field.

Viewing 9 replies - 1 through 9 (of 9 total)
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