• Resolved robert1981

    (@robert81galleriques)


    Hi there,

    I’m currently using the free version but considering upgrading, just wanna make sure this works;

    I’m trying to figure out how to best identify the completed and paid orders in the export, currently I see many duplicate entries with the same order ID, all with the same order status “completed” (which I find confusing). They are at different times, e.g. 10:29, 10:31 etc. so it seems that posts are created for when a customer maybe puts something in the basket etc.

    Still, my end goal is to work only with completed orders after export, so how do I know which ones to use? Just from looking at the data, it seems that the paid and completed rows in the data all the thing in common that they have data in the billing and shipping addresses columns, but is that really the correct way to identify and work with orders?

    Many thanks,
    Robert

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  • Hi Robert,
    That’s very strange; if the order ID is the same, the date and time should be the same as well. Can you send an export file to [email protected] so that I can take a look at the issue you’re experiencing?

    Thread Starter robert1981

    (@robert81galleriques)

    Many thanks for your reply, just sent you the email with an example export file.

    Best,
    Robert

Viewing 2 replies - 1 through 2 (of 2 total)
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