ID in Remarketing is not the one I have chosen ?

  • Resolved bastien31

    (@bastien31)


    3 years, 6 months ago

    Hi,

    I ticked the remarketing option and I have chosen to use the SKU.

    But with tagassistant, here is what I have for a product page

    {
  event: 'view_item_list',
  gtm: {start: XXX, uniqueEventId: 29},
  developer_id: {YYY: true},
  eventModel: {
    items: [
      {
        id: '71',
        name: 'Armoire Rideaux Série A - H100 L120',
        category: 'Armoire à Rideaux/Armoire de Bureau/Série A',
        list: 'Product List',
        list_position: '4'
      }
    ]
  }
}

    As you can see the ID is the product ID but is not the SKU. I verified a few times but is checked.

    Do you already have seen this problem ?

    Thanks a lot for your reply

    Bastien

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author alekv

    (@alekv)

    Hi Bastien

    This code is not generated by our plugin. I see that because our plugin doesn’t output the developer_id.

    If you are using Google Site Kit I’d suggest to turn it off (at least temporarily for testing). I’ve seen at least one install where it blocked events from our plugin.

    Plus, our plugin only fires the view_item_list event if a product is actually visible within the viewport (more about this here). On a product page it only fires for related and upsell products below the main product (once they become visible in the viewport).

    Let me know if it starts working.

    Regards
    Aleksandar

    • This reply was modified 3 years, 6 months ago by alekv.
    Plugin Author alekv

    (@alekv)

    Hi Bastien

    Has it started to work. Do you still need help?

    Plugin Author alekv

    (@alekv)

    I’m closing this thread due to inactivity.
    If you want to continue, simply add a new reply to this thread.

    Thread Starter bastien31

    (@bastien31)

    Hi Alekv,

    No, it doesn’t work. As the client took a premium licence, I will open a ticket to investigate and understand where is the problem.

    Thank you

    Plugin Author alekv

    (@alekv)

    Sure. Send me the debug info from the support page of our plugin to [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)
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