Icons not showing and settings changing with updates

My icon have been gone since yesterday as well, thought it was a shareaholic server issue but not seeing a lot of complaints. Trying to go to the settings page on my site times out as well.

Just got into the settings page and icons are missing on setting. Icons are also missing on Shareaholic’s website control panel.

I just found that the icons are only showing in IE11, not chromium based browsers or Microsoft Edge.

Hi @laserjobs – This issue will resolve itself if you clear your browser’s cache. Would you mind trying that for me? Let me know what you get!

Hi @mugwumpr – Thanks for all the info! I think I may have figured out what’s causing the 404 messages when trying to customize your settings from the plugin. This also may relate to your settings reverting back to the default settings when you update your plugin. I went into your Shareaholic.com account and noticed that the app locations were deleted from the Dobrador.com website. If you’re not sure what I’m talking about, they are the list that appear right below the Website, like this: https://www.screencast.com/t/pzkwaHQ43kCd . These settings are connected to your plugin. Would you mind telling me the steps on how you were able to delete the app locations? Your feedback will help me better understand how we can avoid this mistake in the future.

Also, a quick solution to your issues would be to reset the plugin by going into your WordPress > Shareaholic > Advanced Settings.

Let me know if you have any questions about this, and I appreciate your help.

Thanks,
Mary Anne

Hi Mary Anne,

Thanks for your reply. I’ve decided that I didn’t want to fight with it anymore, so I deleted the Shareaholic plugin.

I’d already moved to a different related posts plugin because I got tired of having to re-do those settings after every update. This decision has saved me countless hours over the last few updates since my test product has had that setting consistently unchecked with every update.

I’ve decided that having to worry about the advertising turning itself on was simply one step too far. Especially combined with having two places to worry about checking for what the settings are, both on the admin and online. I’ve moved onto another plugin that gives me more flexibility, has all their settings in my website’s admin area, and doesn’t randomly start adding their own advertising links without either my knowledge or permission.

I loved your plugin for years when it was Sexy Bookmarks and have used it on all my websites, but since you changed to the current Shareaholic format I’ve simply had too many problems to make it worth my while. I’m afraid I’m going to be gradually replacing it on my other websites, too.

I’ve especially found the subversive insertion of ads, even after I’ve turned them off multiple times, to be very disturbing. I can see from your support forum that I’m a long way from being alone in this. I have no problem supporting plugins by showing ads, but having it happen, repeatedly, without my permission is simply unacceptable.

I’m saddened to see what started as a solid plugin become increasingly unreliable over time. Best of luck in the future, and I hope you’ll eventually address the concerns of an increasing number of (ex-)users.

Hi @mugwumpr,

Sorry to hear that! I can more than guarantee that resetting the plugin would have fixed the issue since the settings were deleted from your account. And we’re always more than happy to dig deeper into the problem, even if it requires temporary access to your WP admin. This is the first case I’ve heard of this occurring which is why I was interested in learning more on how you were able to remove the settings.

We’re not trying to be “sleazy” by turning back on the ads to your site. By default, ads are on once you install the plugin. But if you turn the ads off, they should never re-appear when you update to the newer version, unless you reset the plugin. If that was not the case, then it’s definitely a bug. This includes all of your plugin settings. They should never revert back after an update. Let us know if there’s something we can do.

We super appreciate you being a long time Shareaholic user! And if there’s anything we can do to win you back, let us know. We’ll do our best. ??

Thanks,
Mary Anne