Icons Not Displaying on website

  • syahirahrecal

    (@syahirahrecal)


    7 months ago

    Dear Support Team,

    I am reaching out because the icons on my website are not displaying correctly. I have taken the following steps to try to resolve the issue:

    1. Updated Elementor to the latest version.
    2. Re-updated WordPress to the latest version.
    3. Enabled the “Load Font Awesome 4 Support” option.

    Unfortunately, despite these efforts, the icons are still not displaying on my website. Could you please advise on what additional steps I should take to resolve this issue?

    Thank you for your assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rica V.

    (@ricav)

    Hi @syahirahrecal,

    Could you please provide us with your website URL so we can investigate the issue?

    It would also be a great help if you can provide us with a screencast or screenshot of the issue.

    Looking forward to your reply.

    Kind regards,

    Thread Starter syahirahrecal

    (@syahirahrecal)

    Hi Team,

    This is my website URL: https://pinjamkoperasikerajaan.com/

    Please advise on what additional steps I should take to resolve this issue?

    Thank you for your assistance.

    Thread Starter syahirahrecal

    (@syahirahrecal)

    Hi Team,

    Currently experiencing an issue on our website where the icons are displaying correctly in the backend but are not visible on the frontend. This problem is affecting the user experience, and I would appreciate any assistance in resolving it.

    Could you please look into this matter and provide guidance on how to fix it? Your prompt attention to this issue would be greatly appreciated.

    Thank you for your support.

    Plugin Support aracelil

    (@aracelil)

    Hi, @syahirahrecal.

    Upon inspecting the URL you provided, I am seeing two sets of icons on the front end:
    https://prnt.sc/zHQUfObCzQan
    https://prnt.sc/niyQNvjiG6ry

    If either of these are the icons you are referencing, the issue is likely due to caching. To rule this out as a possibility, please try the following:

    • Delete the browser cache/cookies and refresh the website.
    • Try using another browser like Firefox, Chrome or Safari. Try also in incognito mode to rule out an issue with an add-on or with the browser cache.
    • Clear any cache on the site (from caching plugins).
    • Flush your DNS cache: How do I flush my DNS cache??
    • Try using a different internet/wifi network.
    • Ask your hosting provider to clear any server-side cache.

    If you are referring to a different set of icons, please let us know specifically where we can find them on the site.

    Kind Regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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