icons aren’t showing

  • Resolved lyndell2024

    (@lyndell2024)


    3 months ago

    I’ve updated to the latest version and now the icons (e.g. profile images and Google logo) aren’t showing. I’ve cleared cache, tried different browsers and devices and nothing so far.

    Screenshot here: https://snipboard.io/n70Yc4.jpg

    Information from plugin below:

    URL: https://marketingmovement.net
    MySQL Version: 8.0.36
    WP Table Prefix: idl_
    WP Version: 6.7.1
    Server Name: marketingmovement.net
    Cookie Domain: marketingmovement.net
    CURL Library Present: Yes
    CSS path: /home/customer/www/marketingmovement.net/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.4.1
    Memory Usage: 115.77MB
    Memory Limit: 768M
    Max Upload Size: 256M
    Max Post Size: 256M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 120 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 12.4.5
    Options:
    active: 1
    page-details: {
    “id”: “ChIJh0p4lX_vEmsRQ6ZTxvSgNNk”,
    “name”: “Marketing Movement”,
    “address”: “”,
    “avatar_url”: “https:\/\/lh5.googleusercontent.com\/-2qqYtECBLzw\/AAAAAAAAAAI\/AAAAAAAAAAA\/E-w1m-nWb9k\/s160-c-k-mo\/photo.jpg”,
    “rating_number”: 12,
    “rating_score”: 5,
    “write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x6b12ef7f95784a87:0xd934a0f4c653a643!12e1”
    }
    subscription-id:
    proxy-check:
    style-id: 5
    review-content:

    RATING_TEXT

    Based on RATING_NUMBER reviews

    %platform%

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support liditrudex

    (@liditrudex)

    Hi @lyndell2024 !

    Thank you for reaching out about this!

    Our team is checking the troubleshooting text.

    We’ll contact you soon about the solution!

    Best regards,

    Trustindex Support Team

    Plugin Support Laca

    (@lacadev)

    Hi @lyndell2024

    Thank you for bringing this to our attention!

    It seems the widget was conflicting with the lazy load plugin you are using.
    We’ve addressed the issue, so please check again and let us know if everything is working as expected.

    We appreciate your patience and understanding! ??

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi,

    We apologize for the inconvenience caused.

    The various lazy load solutions implemented by different plugins have conflicted with the widget’s own lazy load functionality. We are working on an ultimate solution that will be included in the next version of the plugin, expected to be released this week.

    We kindly ask for your patience. Thank you for understanding.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @lyndell2024

    Could you please update the plugin to the latest version and check if this resolves the issue with the images not displaying in the widget?

    If the problem persists after updating, feel free to get back to us, and we’ll be happy to assist further.

    Best regards,
    Laca from Trusrtindex

Viewing 4 replies - 1 through 4 (of 4 total)
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