icon not showing up

  • Resolved kesbs

    (@kesbs)


    8 years, 4 months ago

    I set up this plugin on one site and it works great. Now I’ve put it on another site and the icon is not showing up. When I scroll down, the window opens and seems to work fine otherwise. It’s a custom icon and I just tried using the default and I do see it so I thought it was a size issue. But it does work on my other site and the size is the same for both. 23KB 178 X 200. Any ideas?

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  • Plugin Author pantherius

    (@pantherius)

    Hello,

    Please deactivate all other plugins temporary and check the icon again. If it is displayed well, then you can activate back the other plugins one-by-one to see which one causing the conflict.
    Since the plugin and the icon are the same on both websites as you mentioned, then the difference would be the installed plugins only.

    Alternatively, if you using the same icon URL on both websites, then you can try to upload to each website to check how does it work. If you already did this, then try to include the working icon URL on both sites.

    Regards,
    Pantherius

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