Icon Error in Menu

  • Resolved Halil ESEN

    (@halilesen)


    1 year, 10 months ago

    Hello,
    When we refresh page in the WordPress admin panel or change another page, the Rank Math icon in the menu turns white for a moment and then returns to its normal state. This started to get annoying after a while. Because it constantly draws attention and gives the feeling that it is a mistake.

    Also, I think it causes the text in the next menu option to not appear for a moment as long as the Rank Math icon is white.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @halilesen,

    Thank you for contacting Rank Math support today and bringing your concern to our attention.

    We can’t seem to replicate your issue from our end.

    Please ensure that you are using the latest version of the Rank Math plugin. If not yet, please update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    Also, ensure that you are using the recommended version of your WordPress and PHP.

    If the issue persists, please follow this guide to troubleshoot the issue further: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how that goes.

    Looking forward to helping you.

    Thread Starter Halil ESEN

    (@halilesen)

    The latest version of WP is the latest version of Rank Math while php is version 7.4.33. If it doesn’t happen to you, maybe me needs to check some things. thanks.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @halilesen,

    Please try updating the PHP version to the latest one as the current one you have is now deprecated and no longer supported.

    Don’t hesitate to get in touch if you have any other questions.

    Thread Starter Halil ESEN

    (@halilesen)

    I upgraded php version to 8. But the problem is the same. This time (a lot of things happened in between, I moved the server to cPanel etc.) only the icon of the plugin turns white instantly because every page is refreshed.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @halilesen,

    Can you please confirm if you have followed this guide to check for a plugin conflict:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please check and let us know how that goes. Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Icon Error in Menu’ is closed to new replies.