icognito mode in chrome are colors in black

  • Resolved alanfrys

    (@alanfrys)


    3 years, 5 months ago

    Hi!

    I wanted to consult you, since when you enter my site in icognito mode, the colors that are normally white, are seen in black, what can it be?

    Thanks!

    • This topic was modified 3 years, 5 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi @alanfrys,

    How does the site look on “normal” mode? How does it look on another browser?

    Please share with us your live site URL so we can check it on our end.

    Kind regards,
    Herman ??

    Thread Starter alanfrys

    (@alanfrys)

    Hello

    The web site is above if you go there in normal way you will look the leters (for example) white, but if you go there in the icognite mode, you will see the leters into black

    Thank you!

    • This reply was modified 3 years, 5 months ago by Jan Dembowski.
    Thread Starter alanfrys

    (@alanfrys)

    And the footer changes a lot, in the icognite mode you can see how bad is it

    Hi @alanfrys,

    Thanks for the site URL.

    I checked it on my end and it looks the same. Here’s how it looks on Chrome and on Chrome incognito.

    And regarding the Footer, it’s created using Elementor and not using the default Astra Footer, so you might need some tweak and adjustment there.

    Kind regards,
    Herman ??

    Thread Starter alanfrys

    (@alanfrys)

    Oh i see that too, now i restore the pages and you can see the diferents in both modes. Can you please try again?
    i dont know if is a problem with elementor, or with the theme.

    Thank you

    Thread Starter alanfrys

    (@alanfrys)

    i see the same page that you saw, i asked the same question in elementor, because when i try to edit the page with elementor, i see the page how i want to be

    Hi @alanfrys,

    Just checked again and still looked the same for me, on both Chrome and Chrome incognito.

    Anyway, if what you see on the frontend is different from the backend, it could be due to the cache. If you are using a cache plugin, clear it. You might also need to clear the server-side cache too if your hosting provider has a built-in cache feature.

    And to check whether it’s theme-related or not, you can temporarily switch the theme to a default WordPress theme. If the same thing is happening on the default theme, then we can say that the issue is not theme-related.

    I hope it will help.

    Kind regards,
    Herman ??

    Thread Starter alanfrys

    (@alanfrys)

    Thank you for you quickly answers!

    I cleared the cache and changed the theme to the default theme and its the same, so i think its a elementor problem.

    I hope them can help me, thank you very much!

    You’re welcome @alanfrys, happy to help.

    Since this is not related to the Astra theme, please mark the topic as Resolved. Feel free to open a new topic or reach out to us thru our Support Portal if you have anything related to Astra we can help you with.

    Kind regards,
    Herman ??

    Thread Starter alanfrys

    (@alanfrys)

    Ok, thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
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