[NSFW] I was wrong

  • Resolved kloader04

    (@kloader04)


    1 year, 10 months ago

    Yes it speeds a site up, but my images and my slider on the index page were missing on my iphone. Tried it in all your standard to extreme, all the same. Turned the plugin off, it images came back. It’s a shame it was looking pretty good. Do you people test it on an iphone or any phones?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @kloader04 ,

    Thank you very much for contacting us. We are extremely sorry to hear about you issue and would be very glad to assist you.

    Will you please enable 10Web Booster back and connect the website back to 10Web Dashboard? After it is successfully connected, please, enable Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

    To enable the test mode:

    1. Log in to your 10Web account
    2. Click on the website where you want to enable the test mode
    3. To the left of the dashboard under Website Booster click on Frontend > Settings tab
    4. In the Test Mode section, click the toggle
    5. Click on Enable to activate

    Once done, please kindly let us know so our team could troubleshoot your problem ASAP.

    Will be looking forward to hearing back from you!
    Regards, Mane

    Thread Starter kloader04

    (@kloader04)

    Test mode is turned on. It may be a plugin conflicting. Your plugin worked another of my sites.

    Kevin

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear Kevin,
    Thanks for your time.

    Unfortunately the website is still disconnected, thus I was not able to troubleshoot further. Will you please kindly leave the website in Test Mode so that we can check?

    Please, note that with Test Mode the website is not affected.

    Regards, Mane

    Thread Starter kloader04

    (@kloader04)

    It works in the Standard option but the site is slowwww. It’s something with site backend. No need to fix it. Thanks anyway.

    Thread Starter kloader04

    (@kloader04)

    waiting for it to compress images

    Thread Starter kloader04

    (@kloader04)

    test mode is on

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @kloader04 ,
    Thanks for the details.

    I can see your images are now optimized. Will you please confirm if we can continue troubleshooting your issue with missing images?

    Regards, Mane

    Thread Starter kloader04

    (@kloader04)

    Yes go right ahead on the troubleshooting.

    Thread Starter kloader04

    (@kloader04)

    By the way, I tried on my coolautostuff.com site and same images no show on mobile. Both are free from YITH Proteo themes.

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @kloader04 ,
    Thanks for your patience.

    Will you please ask your hosting company to enable Text Compression as it has a big impact on your website speed?

    May I please also ask you to contact our technical support using the following form?to solve your issue?

    Please mention this forum post link in your email.
    Regards, Mane

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @kloader04 ,
    I am happy to see you satisfied with the results. Feel free to contact us back anytime.

    Regards, Mane

Viewing 11 replies - 1 through 11 (of 11 total)
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