I want to like it, but no support

I really like the design and the possibilities but if you ever need support, phewf, go elsewhere. It’s taken me nearly 48 hours to get answers on how to get my timeline working up and running again after I made a very minor change to the content, which shouldn’t effect anything about the functionality of the plugin. The support staff seem really indifferent, (I was literally told to read the instructions :s) reluctant to read emails properly, respond to emails in a timely manner. This is all super-too-bad because it’s a good tool, however, I would not recommend it if you are trying to use it in a professional capacity.