I want to like it

  • I really do want to like it. But it rarely works. About 90% of the time, my Instagram feed shows broken images. When it works, it’s nice. Not hard to set up. But there’s kinda no point if the images display so sporadically.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hi @bcmystery,

    Thanks for your review – we really appreciate you taking the time to leave feedback as it helps us continue to improve the plugin. I’m really sorry to hear about the issue, we pride ourselves on creating reliable and dependable plugins but as every environment is different we do occasionally run into an issue like this.

    Would you be willing to allow us to help troubleshoot the problem for you? There are only two ways the images in the plugin are loaded; either directly from Instagram or from a local copy stored in WordPress. Would you be able to go to the following setting: Instagram Feed > Customize > Misc > Image Resizing, and make sure the “Disable Local Image Storing and Resizing” setting is unchecked.

    If it was already unchecked, or this doesn’t make a difference, then would you be able to provide a link to the page on your website where you’re displaying the feed so that we can take a look first hand? We should be able to diagnose the problem and provide a solution if we’re able to see the issue first hand.

    Thanks again for your feedback, and hopefully we can get this resolved for you right away so that you can continue using the plugin.

    John

    Thread Starter BCMystery

    (@bcmystery)

    I will give it a try, but it will have to be next week. I want just updating my site today in anticipation of a trip. But I’ll take a look when I return.

    Plugin Author smashballoon

    (@smashballoon)

    @bcmystery – no problem, please let us know when you have a chance to test it. We also pushed out a minor update today with a bug fix in it and it’s possible that it may resolve your issue.

    I hope you enjoy your trip!

    John

Viewing 3 replies - 1 through 3 (of 3 total)
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