I want to give a strong warning against buying this plugin

  • I urge you not to buy this plugin.

    There is no support what so ever. I do not mean to say the support is bad, or slow or not helpful. There is NO ONE there. After buying this plugin I found out about the following critical issue:
    1. There is no RTL support.
    2. There is no support for non-latin languages, you can’t type anything in a none Latin language as the Regex doesn’t support them.
    3. You can’t set the email to which you want to receive the customer’s question to, whatever you do, you will get an email to three different emails (it’s a long story) for each customer question.

    I tried using the support form on their website several times.
    I received an automated email from a “Rechal Cutinha”, which is their customer experience manager, expressing concern about how I’m doing with integrating the plugin, I tried replying to it, but no response.

    No one is home there, only the automated email campaigns work.

    STAY AWAY!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WisdmLabs

    (@wisdmlabs)

    @balvan64,

    We are upset to read about your experience.

    Upon reading your review, we tried to trace back any support requests we had left unanswered or which addressed the same concerns.

    We narrowed it down to one such request (but it only contained queries related to RTL support).

    This support ticket was replied to and was closed because we hadn’t received any response from the initiator.

    To respond to your queries:
    1. The plugin is localization ready and it supports RTL. A few of our users have translated it to RTL languages.
    2. We’re certain that the plugin supports non-latin languages because we have customers using the plugin in Hebrew and Arabic.
    3. The emails are sent based on the configuration of the plugin, if you have not specified any email addresses in the ‘Recipient Email’ setting, the emails will be sent only to the admin (and the product owner, if different).

    It would help if you post your support ticket number here so that we can assist you further.

    @strettonbull,

    Could you please post your support ticket number?

    Plugin Author WisdmLabs

    (@wisdmlabs)

    We are facing a problem with our ticketing system and this prevented the replies from being delivered to you.

    We are working on getting this issue resolved asap.
    In the meanwhile, support executives will get back to you.

    For any further questions or assistance please send us an email at [email protected].

    Thread Starter balvan64

    (@balvan64)

    After posting a bad review they finally contacted me, but I’m greatly disappointed with their response any attitude.

    1. I was told that they are not going to fix the fact that the plugin does not allow input in non-Latin chars\languages and that I should fix it manually on my side and keep fixing it after every version they release.

    2. I was told that they know that they send 3 emails per inquiry instead of one. that means that for every customer that sends an inquiry in my store I get three separate emails with the same notification. I have no control over this.

    Plugin Author WisdmLabs

    (@wisdmlabs)

    As mentioned previously, we were facing some issues with our support ticketing system, because of which you were not receiving our replies. Your review helped us realize this issue, and we got back to you immediately.

    In our emails to you, we did not mention that we were not going to fix the issues you were facing. As discussed with you, we were going to take this up with the developer, and add fixes in an update. You would please have to bear with us till these changes are made.

    Thread Starter balvan64

    (@balvan64)

    I woke up today to find out they revoked my license key.
    Can you believe it?

    I don’t know if it is out of spite for giving a bad review or something else.

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hello balvan64,

    This is definitely not the case. I am not sure who told you that your license was “revoked” but I can be certain it wasn’t anyone from our team.
    I henceforth suggest you to clarify it with the support team before you make such statements in public forums. This is not a support forum for the premium version of the plugin.

    Regarding the license key, our licensing server was temporarily down because of which the license check that happens was affected. I believe that you have already emailed the support agent and she should get back to you soon on getting your issue with the license resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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