I want to download files stored in Dropbox via FTP.

  • Resolved ika2525

    (@ika2525)


    9 months ago

    I currently can’t access the WordPress admin screen.

    I have saved a backup file to Dropbox, so I’d like to restore it to the state it was in when I could access the admin screen.

    I would like to download it via FTP, but I don’t know how to do this.

    I found an item called updraft in the file manager.

    Do I have to overwrite the files there?

Viewing 7 replies - 1 through 7 (of 7 total)
  • pbevanudp

    (@pbevanudp)

    Hello,

    I would recommend that you try using an incognito tab on your browser to remove the possibility of it being a browser caching issue.

    Next, using FTP – temporarily rename the wp-content / plugins directory to plugins-x to see if that restores access.

    If not, try the same thing with your wp-content / themes directory. If that does not work return them to their original names.

    Next, switch on WordPress debugging as per these instructions. Re-visit your site again to write the error to the debug.log file that is generated in the wp-content folder. Please feel free to share the error here.

    The reason for these steps is that in order to restore your site without creating a new instance, you will need access to the WordPress admin.

    Thread Starter ika2525

    (@ika2525)

    Thanks for the reply!

    I tried renaming the cache and plugins but it didn’t work.

    I have multiple themes. Should I just rename the one I was using? I’m using a child theme. Should I just rename the parent theme?

    pbevanudp

    (@pbevanudp)

    Hello,

    Yes you could try doing that as an alternative.

    Thread Starter ika2525

    (@ika2525)

    I tried renaming the theme, but it didn’t work.

    By the way, the login form is displayed, and if you log in from there, you are taken to the non-administrator dashboard regardless of whether you are an administrator or not.

    So it seems that the user role has changed, but for some reason it is not reflected even if I set the user role in the database.

    pbevanudp

    (@pbevanudp)

    Hello,

    Can you try creating an entirely new admin user as per these instructions rather than modifying an existing one?

    Thread Starter ika2525

    (@ika2525)

    I created a user following the steps in the link.
    I can log in, but I get redirected to the URL set as my home page. The admin page doesn’t appear.

    pbevanudp

    (@pbevanudp)

    Hello,

    Thank you for the update. I would check the .htaccess file in the root directory of the site, here is the default WordPress one – this can be useful if a plugin has corrupted it, which could potentially explain the redirection loop.

    As you have already ruled out a potential theme or plugin conflict and have checked the WordPress debug log for errors, I would suggest asking your hosts to investigate this directly as to why you are unable to access the WordPress admin panel.

Viewing 7 replies - 1 through 7 (of 7 total)
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