I Removed W3 Total Cache Plug-In But It Still Produces An Error Message

  • Resolved shelbergs

    (@shelbergs)


    2 years, 9 months ago

    Hi

    I removed W3 Total Cache Plug-In but I still get the following error message, if I then try to re-install:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/sqjkuiut/watercompany.dk/wp-content/object-cache.php. But I have removed the file by FTP.

    As this problem causes many other problems, I could really do with some help.

    Thx.
    Shelbergs

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @shelbergs

    I am sorry about the issue you are experiencing and I am happy to help!
    You should make sure that everything is removed from the server.
    Please manually remove the following:

    1. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    2. Check .htaccess File (make backup)
    W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    3. Go to your wp dashboard and re-install W3 Total Cache

    Thanks!

    Thread Starter shelbergs

    (@shelbergs)

    Hi @vmarko

    I have done this, but when I try to install again I get the following error

    W3 Total Cache Error: Files and directories could not be automatically created to complete the installation.

    Please execute commands manually
    or use FTP form to allow W3 Total Cache make it automatically.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @shelbergs

    This means that the files and folders on your server do not have correct permissions and W3 Total Cache cannot add/ remove all necessary files ad drop-ins and also cannot write to .htaccess which is necessary for the plugin to work as expected.
    You should change the permissions:
    Files – 644
    Folders 755

    Let me know if this helps!

    Thanks!

    Thread Starter shelbergs

    (@shelbergs)

    Hi @vmarko

    How do I change the permissions? I have FTP-access but not direct server access. I can of course contact our server provider, if I can’t fix it myself.

    Thx
    Shelbergs

    Moderator Yui

    (@fierevere)

    永子

    You can change file/dir permissions via FTP, if CHMOD FTP command is not disallowed by the hoster,
    you can check this manual on how to do it with various FTP clients:
    https://www.siteground.com/tutorials/ftp/change-permissions/

    Thread Starter shelbergs

    (@shelbergs)

    Folder wp-content is already set to 0755
    File .htaccess is already set to 0644

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @shelbergs

    Thank you for your feedback.
    I would advise reaching out to your hosting provider since you are still experiencing this issue and seeing where might be the problem with permissions.
    W3TC needs to drop-in files in wp-content, write the /cache/ folder and sub-folders, writhe the .htaccess/nginx.conf and add the config file in wp-contnent/w3tc-config/

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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