I recently got an error with AmazonPay

Hey @sevenseconds777

Hope you are doing well! Thank you for your feedback and we apologize for the inconvenience caused. To better assist you, could you please provide us with the following details?

1. System Status Report: This report will help us understand the current configuration of your site and identify any potential issues.
2. Log of the Error: The error log will give us insight into the exact nature of the problem you’re encountering.
3. Steps to reproduce the Error: Detailed steps on how to reproduce the error on our end. This will help us find the error in our logs and expedite the fix.
4. Conflict Tests: We recommend performing a conflict test to rule out any plugin or theme conflicts. Please follow these steps on a staging site to avoid disrupting your live site:
   • Deactivate all plugins except for WooCommerce and our plugin.
   • Switch to a default WordPress theme such as Twenty Twenty-One.
   • Check if the issue persists.
   • Progressively activate your other plugins one by one, checking the site after each activation to identify if a specific plugin is causing the conflict.

Your cooperation in providing the requested details will help us resolve the issue more efficiently.

Thank you for your patience and understanding.

Best regards,
Christian

It used to work before, but the WooCommerce version upgrade made it unusable.

I haven’t modified anything except for updates.

Hey @sevenseconds777

Could you recall which plugins were recently updated? It’s possible that one of the updated plugins might be conflicting with Amazon Pay.

the logs and the steps for reproduce the it should also help to find the issue.

Best,
Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian