I paid for Pro but have no access to support on your website!

  • Resolved transformer617

    (@transformer617)


    5 years, 5 months ago

    @oceanwp I paid for a single site bundle license in May and didn’t download my items. Now the license links have expired. On your website, I logged into my account. However, in my account it says I haven’t purchased anything! And therefore, there was no way to reach you through paid support. So now, I’ve spent a couple of days trying to get in touch to receive my stuff! No Contact Us on your site? Ridiculous! I posted in your Facebook Group yesterday, but apparently no one monitors that.

    If I was still in my 14 day return period, I’d request a refund. As it is, I had to begin a project using a different them because I couldn’t get this straightened out. Obviously, I won’t be renewing my subscription, but I would like what I paid for! Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,

    Sorry for the trouble. I have passed your query to Nicolas. He will reply to you soon.

    Theme Author oceanwp

    (@oceanwp)

    Hello, in that case, could you open a pre-purchase ticket so I can ask you some personal information?
    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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