This site is fast becoming my worst nightmare,
Indeed. The entire 8 minutes you’ve been a member.
I started off wanting help making my site better but now I want to find out how to get a transfer pin or something so I can go elsewhere.
This software is free, and the support forums are manned by volunteers. You’re free to do as you see fit, but perhaps your issues aren’t with WordPress itself at this point.
Judging from your other post, you need to consult your (friends) web hosting service and spend some time with that end of the issue, learning how that all works first, then if you actually have a WordPress related issue, this would be the place to ask about it.