I need help with an invoice

Hi @trexkwondo

Thanks including that statement descriptor. The account is under the username lratermann.

If you need more information, you can also contact directly us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you choose to reach out directly, please include a link to this thread.

Thanks!

That person is no longer with the company. The email address was just set up to forward to my email and I am not getting?the password reset link. Can you switch that account?to?[email protected]?or whitelist the email? Maybe it’s been blacklisted??

Hi @trexkwondo

I’ve updated the email address on the account and set a password reset link. Let me know if you do not receive it.

I got in. Can you please cancel and refund this purchase? This person is no longer with the company and we do not use this plugin… They’ve been gone for a few years now.

This has been done.

Please let us know if you need anything else.