I have soem problem with analytics

  • Resolved aleksandar931

    (@aleksandar931)


    5 months, 3 weeks ago

    I haved a problem that i need to disconect google analytics so i can use site kit, support helped me with that and on email i asked how can i fix that problem i have and from that date no reply from support, now i tried to connect again and got this error

    `(h || []).concat is not a function</p> <pre class=”wp-block-code”><code>in PropertySelect in div in SetupFormFields in form in SetupForm in div in div in SetupMain in div in Cell in div in Row in div in Grid in section in div in Cell in div in Row in div in Grid in div in ModuleSetup in DashboardEntryPoint in RestoreSnapshots in ErrorHandler in ThemeProvider in StrictMode in Root`

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @aleksandar931 thanks for getting in touch once more. We’d be happy to help you with your issue. Thanks for sharing the error message you see. Could you please also share the following information:

    1. Your?Site Health information. You can?use this form?to share privately if preferred.
    2. Does the same error occur when trying from an Incognito browser?
    3. Are you able to connect Analytics without issue after following the troubleshooting steps here?

    If possible it would also help if you could share a recording or screenshot of this error on screen so that we can see exactly where this is displaying. If you have any further questions on the above then please let me know.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter aleksandar931

    (@aleksandar931)

    I wrote earlier that there was a problem with google analytics when I turned off analytics from the plugin, the console appears without problems and now I checked what you asked for, the situation is the same, I sent a request through the form you sent me but I didn’t get a response like for 1000 things I need help with from google I never get an answer

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @aleksandar931 Thanks for following back up with us. When checking the Site Health information you shared it doesn’t look complete. Could you please attempt to send this once more and I will happily check your setup to see if there’s anything I can see. If we can’t find anything here I can suggest some further checks you can make.

    Thread Starter aleksandar931

    (@aleksandar931)

    submited again i hope it is what is needed pls let me know if you need any thing more from me

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @aleksandar931 Thanks for sharing the information, I can now see everything. While I investigate this further, would you be able to also share a recording of this so I can see exactly what is happening on screen for you. You can use a service such as Loom to capture the video and share it here. Please also include any console errors you may see on screen in this recording.

    I’d also suggest trying to manually disable your other plugins one by one as this may be caused by a third party plugin conflict. If you do notice the issues with Site Kit disappearing after disabling a plugin then please let us know of this conflict.

    If I have any updates in the meantime I will let you know.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @aleksandar931 Looking through your Site Health I have just spotted that you have the Transliterator plugin active on your site. We have seen issues with Site Kit when this plugin is installed in the past so it could be the cause of the issue you are seeing.

    Could you please try disabling this plugin and checking your Site Kit once more? Let me know how you get on with this?

    Thread Starter aleksandar931

    (@aleksandar931)

    solved, thank you so much

Viewing 8 replies - 1 through 8 (of 8 total)
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