• Resolved nanny7

    (@nanny7)


    Hi just wondering how to show the confirmation for guest checkout. It goes to checkout page but there is no message and no confirmation. I removed cache and transients etc. but still no luck.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Niels Lange

    (@nielslange)

    Hello @nanny7,

    Thanks for reaching out. 

    Hi just wondering how to show the confirmation for guest checkout. It goes to checkout page but there is no message and no confirmation. I removed cache and transients etc. but still no luck.

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter nanny7

    (@nanny7)

    Hi I am using the Divi theme and have certain functions to take away some bloat as this is a very basic cart.

    Is it because I have a different url for the shop. You see it uses the home page and a Divi module to layout the products in a one column layout that doesn’t go to a product detail page as it has all the information on the home page.

    /**
    * Change the empty cart button URL.
    *
    * @param string $url The empty button URL. Default is get_permalink( wc_get_page_id( 'shop' ) ).
    */
    function my_prefix_cartpops_empty_cart_url( $url ) {
        $url = home_url( '/');
    
        return $url;
    }
    Plugin Contributor Niels Lange

    (@nielslange)

    Hi I am using the Divi theme and have certain functions to take away some bloat as this is a very basic cart.

    When the issue only appears when using the Divi theme, but not when using the Storefront theme, then I suggest contacting their support team.

    Thread Starter nanny7

    (@nanny7)

    I removed that for now but still having the same issue. It works on another Divi site so I know it isn’t it.

    Plugin Contributor Niels Lange

    (@nielslange)

    I removed that for now but still having the same issue. It works on another Divi site so I know it isn’t it.

    In that case, it might be possible that there’s a problem with the checkout points. You can look them up via WP Admin ? WooCommerce ? Settings ? Advanced ? Checkout endpoints. For example, if the Order received checkout endpoint is empty, WooCommerce does not where to show the order confirmation message. On a default WooCommerce installation, this is how the checkout points should be configured:

    Thread Starter nanny7

    (@nanny7)

    Hi that is all fine and exactly as your image shows.

    Thread Starter nanny7

    (@nanny7)

    Hi it is better now – I was using php 8.1 and seems it wasn’t working, so changed to 7.4 and is working as it should.

    Plugin Contributor Niels Lange

    (@nielslange)

    Hi it is better now – I was using php 8.1 and seems it wasn’t working, so changed to 7.4 and is working as it should.

    I’m glad to hear that the issue is resolved now, and I’ll mark this issue accordingly. If you have any further questions or suggestions, please don’t hesitate to reach out again.

Viewing 8 replies - 1 through 8 (of 8 total)
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