I have made updates to the plug and I have a problem

https://i44.tinypic.com/260tk40.png
https://oi39.tinypic.com/315ihae.jpg
https://oi39.tinypic.com/2labt3t.jpg

In the third picture are shown as buttons to click on Initialise database that nothing happens as if there was nothing there. I did update to 2.0.1 and still the same

To saxamo:

RE: Installed version 2.01 on one site. After installing the config area states under scanning configuration that there is a Secret word. Unfortunately there is none here.

— We have removed the secret word field, but the description was not removed yet, so it shows there, will remove it in the next release.

Development mode? – enable – why?
Front end blocking mode – ban IP and show ban page to stop attack

— We added the documentation here, please access this page for more information

https://www.protect-website.com/scanning-configuration/

Re: Enable Stop Forum Spam – Disable – What is this?

— We improve this user manual as well:
https://www.protect-website.com/ose-anti-spam-configuration/

Please initialize database is still saying that even after you initialize and initialize is not spelled with an s.

— Yes, the differences between British and US English, and we will change it to Initialize as advised. Thank you for pointing this out.

Hi kamiill

It seems that the javascript cannot be loaded, would it be possible to grant us some access to the wordpress admin area? Please do not worry about giving us the access, we have been serving thousands of Joomla websites in the last 5 years, and you can review how people rate our services from Joomla here, and ProWeb is part of OSE’s portfolio:

https://extensions.joomla.org/extensions/tools/security-tools/7032

https://extensions.joomla.org/extensions/access-a-security/site-security/site-protection/8384

We are professional, and trusted by thousands of Joomla users, and will NOT expose your confidential information to others.

If you are able to grant us the admin access to the WordPress backend and the ftp access, please send it to our secure support center here.

https://www.protect-website.com/support-center/

We will check and fix it asap.
Best wishes
Helix

Hi Osexcel

sorry but I can not send the application through the website.

Forbidden
You do not have permission to access this document.

Web Server at protect-website.com

Give me to each e-mail

Hi kamiill
Please send to tickets@protect-website.com, the ticket system will accept it soon.

Also, please tell us your IP address, I will check the server Firewall and see what happens, the firewall might be blocking your IP so it shows the Forbidden message.

good I sent an e-mail to you

Thanks Kamiill, we received your ticket, and will deal with the issue there.

Hi Kamiill

Issue resolved, we upgraded the plugin to 2.0.2 in your website, it is caused by the language as your website is non-english website, where the language javascript file for non-english websites was not able to load, we updated our codes. Now it is working fine.

If you would like to translate the plugin, see this tutorial:

https://www.protect-website.com/how-to-translate-ose-firewall/

Please double check it and see how it goes.
Hope this helps. ??
Best wishes
Helix

Can you please help me out? I need you to log into the site and install this. Whenever I do it, it kills the site. You have to test each page of the site to see the error.. as it does it for one but not the others then all of them but index is okay etc..

Please advise to what I need to do?

All tables have been deleted from phpmyadmin regarding OSE..

Kind regards,
Saxamo

Hi Saxamo,

Yes, we definitely can help you out.

Could you please send the ftp and WordPress login to our secure support centre here

https://www.protect-website.com/support/

We will check, install and fix it asap.

Best wishes
Helix

Hi Helix
still have a little problem, I want to make OSE Viruss Scanner – take the Initialise Database. Of course loads without problems but inadvertently up-close window I click on the close and nothing loaded to check!

look – https://fbcdn-sphotos-h-a.akamaihd.net/hphotos-ak-frc1/v/1232474_507868339288769_700742620_n.jpg?oh=9a4c29e26275eeb34a09878f2438f189&oe=5231F89C&__gda__=1379082521_f9ff757bf8489a09b90f16f80bf56425

hello there,

I just tried ( with a nice lengthy message ) to create a ticket ( sorry you missed all my praise ) on your site and just like kamiill I got the response of:

Forbidden
You do not have permission to access this document.

Web Server at protect-website.com

Please advise..

Hi saxamo

normally send e-mail – tickets@protect-website.com

I did and I no longer have a problem. Sorry to ask you can tell me where you come from.

Thanks for the information you can see my location if you click on “member” under my name. I will send them a ticket, but would prefer to use their ticketing system. I need the help, but this is production and its tough to choose when the person you need help from, site is not working. Seems odd, no?