i have been locked out of my site

  • Resolved derrida

    (@derrida)


    2 years, 7 months ago

    hi
    i use ithemes security on my site, and all is updated. the last week i get emails with site lockout (but i did login). today i wasn’t able to login into my site. luckily i created another admin user, so i am in. i have disabled the plugin.

    what is wrong? or what can i do to use the plugin, but without blocking me from my site?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @derrida,

    Could you please add your IP address to the “Authorized Hosts” list found in Security > Settings > Configure > Global Setting to prevent your IP from being locked out from your site? Please let me know how it goes.

    Thread Starter derrida

    (@derrida)

    thank you, i can login now

    I’ve just had the same problem. Tried to login as the other admin but got the locked out message. Is there anything else I can do?

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @derrida, glad to hear that!

    Hi @kelifernie,

    The temporary lockouts are set to last for 15?mins by default. If you’re still locked out, please try adding the code below on your wp-config.php file just above the line that says, “That’s all, stop editing! Happy blogging.”:

    define('ITSEC_DISABLE_MODULES', true);

    This code temporarily disables all iThemes Security features.

    Once inside, please add your IP address to the “Authorized Hosts” list to avoid getting locked out again. I hope this helps!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @kelifernie, I hope the information I provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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