I have an issue when customers are placing orders on my website.

Hi @mincadavid,

For better assistance, can you provide screenshots showing the issue on your end, especially that affected order note displayed on the right side? For screenshots, you may use https://snipboard.io. Please follow the instructions on that page and then paste the URL into this thread.

Additionally, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
• Is there any common pattern, like it happens for a particular payment gateway?
• Are you using the shortcode or the checkout block on the checkout page?

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hi @mincadavid,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks!