I have a problem with Memberpress Woocommerce and MailChimp

  • Resolved visiondharma

    (@visiondharma)


    1 year, 11 months ago

    I’ve been having problems for a while now when someone signs up for one of my memberships on memberpress, because the payment is accepted but it shows up as a transactional customer in MailChimp. This happens several times a week. Some days it works normally and other days it doesn’t.

    Yesterday a Mailchimp support person showed that Memberpress sends the customer as subscribed, but WOOCOMMERCE later changes it to transactional.

    I am attaching the code provided by the MailChimp support agent, Where you can see how the Woocommerce API changes the status of the client to transactional.

    Other reasons why customers remain as transactional is when:
    -Subscribed customer buys a product
    -Inactive customer updates their subscription
    -Subscribed customer changes to another subscription level

    Images:

    https://snipboard.io/3j7o2S.jpg

    https://snipboard.io/JsECot.jpg

    Code : https://codeshare.io/Rb1LlL

    NOTE: The test were carried out taking into account that the client approved the subscription to receive emails

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @visiondharma thanks for reaching out. As a first step, can you enable remote diagnostics in the plugin by going to the?Settings?tab -> and checking the?Remote Diagnostics?box and we’ll take a look? We’d like to check out the logs in your store to see if we can spot anything.

    Plugin Support khungate

    (@khungate)

    Hi @visiondharma we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
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