• Resolved diego183

    (@diego183)


    Within the merchant center, he complained to me for the coincidence of data from the product feed vs the price that appears on the website.

    I attach an image of the problem

    Merchant issue

    And i attach a link for the product

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hello @diego183

    Such an issue needs to be inspected properly to find a possible solution.
    Please, provide us the below resources so we can look for the possible issue –

    1. Feed link which you have uploaded on GMC
    2. Screenshot of that feed configuration
    3. Error report By GMC – How to download error report
    4. System Statu – Copy the system status from here and paste it here.

    Once we get the above, we can inspect the issue properly to find a possible solution.

    Thank you,

    Thread Starter diego183

    (@diego183)

    1.- https://idea-tec.cl/wp-content/uploads/woo-feed/google/xml/catalogo-de-productos.xml
    2.- https://idea-tec.cl/wp-content/uploads/2022/12/Captura-de-Pantalla-2022-12-15-a-las-17.54.24.png
    3.- https://idea-tec.cl/wp-content/uploads/2022/12/item_issues_316892658_2022-12-15T20_47_48.683Z_.csv
    4.-

    
    WooCommerce Version: 6.0.1 - You are not using the latest version of WooCommerce. Update WooCommerce plugin to its latest version: 7.2.0
    
    Product Types: ?  Producto Simple [simple]
    
    ?  Producto Agrupado [grouped]
    
    ?  Producto Externo/afiliado [external]
    
    ?  Producto Variable [variable]
    
    Total Products: WP Query: 7
    WC Product Query: 7
    Both Query: 7
    
    Product Total by Types.
    
    ?  Variable Product: 7
    
    ?  Product Variations: 65
    
    Product Per Batch: 200
    
    Product Query Type: WC_Product_Query
    
    Default Customer Location: Default Customer Location
    Shop Base Address
    
    Store Address
    Visviri 150
    Santiago
    CL:CL-RM
    
    Multi Language Site: No
    
    Multi Currency Site: No
    
    WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.
    
    WP CRON: Ok
    
    Upload Directory: Ok - Writable.
    
    Cache Plugin Installed: No.
    
    WordPress Multi Site: No
    
    Home Url: https://idea-tec.cl
    
    Site Url: https://idea-tec.cl
    
    Version: 6.0.1
    
    Log Directory: /home/cfchemcl/public_html/idea-tec.cl/wp-content/uploads/wc-logs/
    
    Log Directory Writable: Yes
    
    WP Version: 6.0.3
    
    WP Multisite: No
    
    WP Memory Limit: 2 GB
    
    WP Debug Mode: No
    
    WP Cron: Yes
    
    Language: es_ES
    
    Server Info: Apache
    
    Php Version: 7.2.34
    
    Php Post Max Size: 128 MB
    
    Php Max Execution Time: 600
    
    Php Max Input Vars: 19.53 KB
    
    Curl Version: 7.84.0, OpenSSL/1.1.1p
    
    Suhosin Installed: No
    
    Max Upload Size: 128 MB
    
    Mysql Version: 10.2.44
    
    Mysql Version String: 10.2.44-MariaDB-cll-lve
    
    Default Timezone: UTC
    
    Fsockopen Or Curl Enabled: Yes
    
    Soapclient Enabled: Yes
    
    Domdocument Enabled: Yes
    
    Gzip Enabled: Yes
    
    Mbstring Enabled: Yes
    
    Remote Post Successful: Yes
    
    Remote Post Response: 200
    
    Remote Get Successful: Yes
    
    Remote Get Response: 200
    
    OceanWP Child Theme: 1.0 (Latest:0)
    
    Advanced Custom Fields (Delicious Brains): 5.11.4 (Latest:6.0.6)
    
    All in One SEO (All in One SEO Team): 4.1.8 (Latest:4.2.8)
    
    All-in-One WP Migration (ServMask): 6.77 (Latest:7.68)
    
    Integration for Contact Form 7 and HubSpot Pro (CRM Perks): 1.2.2
    
    Contact Form 7 (Takayuki Miyoshi): 5.5.4 (Latest:5.7)
    
    Contact Form CFDB7 (Arshid): 1.2.6.3 (Latest:1.2.6.5)
    
    Display Metadata (Manuel Canga): 0.4.1
    
    Duplicate Page and Post (Arjun Thakur): 2.6.6 (Latest:2.9.1)
    
    DynamicConditions (RTO GmbH): 1.6.0
    
    Elementor Pro (Elementor.com): 3.2.1
    
    Elementor (Elementor.com): 3.4.8 (Latest:3.9.1)
    
    Facebook for WooCommerce (Facebook): 2.0.3 (Latest:3.0.6)
    
    PowerPack Lite for Elementor (IdeaBox Creations): 2.6.3 (Latest:2.7.1)
    
    Redirection (John Godley): 5.2.2 (Latest:5.3.6)
    
    Slider Revolution (ThemePunch): 6.5.11
    
    Sucuri Security - Auditing, Malware Scanner and Hardening (Sucuri Inc.): 1.8.30 (Latest:1.8.36)
    
    Tidio Chat (Tidio Ltd.): 5.0.0 (Latest:6.0.2)
    
    Transbank Webpay REST (TransbankDevelopers): 1.5.3 (Latest:1.5.5)
    
    CTX Feed (WebAppick): 4.5.13 (Latest:4.5.14)
    
    WooCommerce Cart Abandonment Recovery (CartFlows Inc): 1.2.20 (Latest:1.2.21)
    
    Checkout Field Editor for WooCommerce (ThemeHigh): 1.5.3 (Latest:1.8.1)
    
    Advanced Order Export For WooCommerce (AlgolPlus): 3.2.2 (Latest:3.3.3)
    
    Product Feed PRO for WooCommerce (AdTribes.io): 11.5.4 (Latest:12.0.9)
    
    Variation Swatches for WooCommerce (Emran Ahmed): 1.1.19 (Latest:2.0.16)
    
    Shipping Envíame para WooCommerce (Juan Javier Rivera C): 1.1
    
    WooCommerce Google Analytics Integration (WooCommerce): 1.5.9 (Latest:1.5.18)
    
    WooCommerce (Automattic): 6.0.1 (Latest:7.2.0)
    
    WordPress Importer (wordpressdotorg): 0.7 (Latest:0.8)
    
    Yoast SEO (Equipo Yoast): 18.0 (Latest:19.12)
    
    Administrador de archivos WP (mndpsingh287): 7.1.6 (Latest:7.1.7)
    
    WP Mail SMTP (WPForms): 3.2.1 (Latest:3.6.1)
    
    Redirección a Contact Form 7 Pro (Qube One): 2.4.0 (Latest:2.7.0)
    
    WPForms Lite (WPForms): 1.7.2.1 (Latest:1.7.8)
    
    Productos relacionados para WooCommerce (WebToffee): 1.4.0 (Latest:1.4.6)
    
    Feed Files
    https://idea-tec.cl/wp-content/uploads/woo-feed/google/xml/catalogo-de-productos.xml
    
    Fatal Errors
    No Logs Found.
    
    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @diego183

    Sorry for the delayed response.

    While inspecting the feed and the error report, we found the price between the feed and the website is correct, as you can see here in this screenshot.

    So, why is Google generating the price mismatch error?
    Google uses product Schema to get the price and other data while crawling the product page, but as you can see here, your WooCommerece items have no schema installed.

    To solve this schema issue, we have a solution in our plugin. Go to CTX feed settings and find WooCommerce Default Schema Override and enable it. Once enabled, go to Manage feed and regenerate the feed and then go to GMC and Fetch the feed again.

    Once the updated feed is fetches, wait until GMC processes the new data and let us know if it helped to solve the issue.

    In case the issue remains, reach us from here.

    Thank you,

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @diego183

    Have you managed to solve the issue? If so, please, let us know if we should mark it resoled.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘I have a issue with the prices of variable product’ is closed to new replies.