In the end I got great support….

  • First off let me say I am a developer with over 20 years experience building sites and over 10 years on WordPress sites. I have developed 100’s of real estate sites and a few of them used RETS. In the past, I built custom RETS solutions for my clients and was hoping that this plugin (Pro Version) along with the MLS Add-on would meet my clients needs on WordPress sites and get them to the market sooner. So I spent the $1100 and purchased pro version with MLS add-on.

    I got no support on this and was extremely disappointed. I build 100’s of real estate websites and even applied to be an affiliate for realtyna. I am still using realtyna on this one site and hope I can figure it out on my own. If Realtyna steps up and provides support, that would be great, but as of right now, I am extremely disappointed.

    If realtyna decides to give me support I will retract this, but as of right now, I am not holding my breath.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Realtyna

    (@realtyna)

    Tom,

    We are sorry that you haven’t been happy with our support.

    It seems the MLS Add-on faced Memory issue in your web-hosting and caused the problem.

    Usually our clients are very happy about MLS package that we have. Our technical manager runs an investigation about this and he will update you.

    Regards

    Thread Starter tashworth19191

    (@tashworth19191)

    I understand the memory issue. I fixed that immediately and I appreciate your reply here. I have re-installed everything and updated it in the support ticket area. I will update this response with appropriate feedback when I get a positive response to my ticket. Thanks, tom

    Plugin Author Realtyna

    (@realtyna)

    Hello Tom,

    It’s Howard from Realtyna technical team.
    After fixing memory issue we imported about 1500 properties without any error. My colleague is working to setup auto sync process.

    Regards,
    Realtyna Technical Manager

    Plugin Author Realtyna

    (@realtyna)

    Hello again,

    It’s Howard. My colleague sets cronjobs for auto importing MLS properties. It seems everything is working well now. If you have any feedback please reply on our ticketing system otherwise please revise your review with a 5 stars rate ??

    Regards,
    Realtyna Technical Manager

    Thread Starter tashworth19191

    (@tashworth19191)

    Thanks Howard, I am very happy with the support now and I tried to change it back to five star rating here or delete the post entirely, but I don’t see a way to do that here.

    Initially, I was unhappy, but I have to say that Realtyna gave me great support in the end.

    Regards, Tom Ashworth

Viewing 5 replies - 1 through 5 (of 5 total)
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