I find the plugin deactivated really often

@seoergoweb thank you for letting us know this has happened for another site of yours. I have created a new GitHub issue for the engineering team to investigate further.

Please feel free to follow the updates on that issue and let me know if you have any further questions.

@seoergoweb just to update you on this we are still discussing this with the team to try and find the cause.

In the past week have you still been experiencing these disconnects?

Hi, yes, on many of them

@seoergoweb thank you for confirming once more. Our engineering team has investigated and provided their findings via the GitHub issue.

We have explored the possibility of SALT keys changing and don’t believe in this case this would be causing the issue you are having.

This leads us to believe that in this case the the 50 refresh token limit is being hit which is creating a new refresh token automatically invalidates the oldest refresh token without warning.

We can see that you have close to the oAuth refresh token limit of 50 and even though that isn’t quite at the limit with Site Kit sites, it’s possible that you may have other oAuth connections set up that could be adding towards a refresh token limit. Site Kit holds on the refresh token to stay connected to the oAuth service, if you hit the refresh token limit, your oldest refresh token will be invalidated resulting in you needing need to re-authenticate to get access to the API data.

This limit is something that is being looked into by the team but for now our recommendation would be to limit the number of sites connected for each account to around 20 (or maybe 30), creating new accounts as needed to manage additional connected sites. That will likely stop the disconnects.

Please do let me know if any of this doesn’t make sense and thanks for your patience throughout.

Hi, I didn’t understand anything.
Are you suggesting me to use your plugin only on 30 sites?

@seoergoweb Each one of your sites connected with your WordPress admin account uses an oAuth refresh token. Currently there is an OAuth refresh token limit of 50 which if this is exceeded will then create a new refresh token automatically for each site invalidating the older refresh tokens without warning.

Even though your site count is below this limit of 50 it’s possible that you have other oAuth connections set up that could be adding towards a refresh token limit.

As mentioned above this limit is being being looked into to see if it can be raised but as it stands this will unfortunately continue to happen for you if you are hitting that 50 OAuth token limit.

To try and reduce that from happening one thing you could try is to decrease the number of sites you have connected to Site Kit which will lower your tokens being generated but we can’t say by how many as we don’t know the number of tokens being generated by other sources.

Hope this better explains the situation for you but please let me know if you have any further questions.

Hi, when you talk about “other oAuth connections” do you mean “with other google services”?
Because I don’t think so.
Many of them are simple portfolio site without many interaction with other site or services, from google or other.

• This reply was modified 2 years, 11 months ago by seoergoweb.