• Resolved assurfivo

    (@assurfivo)


    Hi,

    I don’t see the counter arrows on the Woocommerce products tab, does anyone know the solution to make the arrows visible? Thanks Roberto

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Rafy a11n

    (@nawaz0705)

    Hi @assurfivo

    Thank you for reaching out!

    Can you share a screenshot of how the products tab are currently appearing on your website? We recommend using https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter assurfivo

    (@assurfivo)

    Hi @nawaz0705
    This is the screenshot link: https://snipboard.io/WFs0XC.jpg

    
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    Site address (URL): https://www.vinoelid.com
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    Newest: 2022-09-22 15:24:21 +0000
    
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    Oldest: 2022-09-22 18:15:20 +0000
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    ### Status report information ###
    
    Generated at: 2022-09-22 16:02:24 +00:00
    
    Plugin Support Rafy a11n

    (@nawaz0705)

    Hi @assurfivo

    It looks like your current theme overrides the default WooCommerce templates related to the Single Product page, which is possibly causing a conflict.

    Can you please temporarily switch your theme to Storefront and check if the issue is still there?

    Before switching the theme:

    • Please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    • Let us know how this goes.

    Thread Starter assurfivo

    (@assurfivo)

    Hi @nawaz0705

    Storefront makes me switch to woocommerce.com and that’s not what I want.
    Will there be a css to make it visible?
    Thank you

    Saif

    (@babylon1999)

    Hello @nawaz0705,

    Storefront makes me switch to woocommerce.com and that’s not what I want.
    Will there be a css to make it visible?

    I’m not sure what you mean here, can you please elaborate?

    Also, if you don’t want to install the Storefront theme from WooCommerce.com then you can do it from the theme store, it’s there as well. ??

    Screenshot: https://i.imgur.com/i95IXuf.png

    Thread Starter assurfivo

    (@assurfivo)

    Hi @babylon1999 @nawaz0705

    I tried to install Storefront but the result does not change,
    I am attaching screenshot: https://snipboard.io/WkU1yp.jpg

    Saif

    (@babylon1999)

    Thank you for the screenshot!

    Perhaps you have that product set to 1 per custom from the inventory settings, here’s a screenshot of where you can find this: https://i.imgur.com/SOaxzca.png

    If that doesn’t take care of it, then one of your plugins might be causing the problem.

    The best way to determine this is to:

    • Keep the Storefront theme
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing the conflict. You can find a more detailed explanation of how to do a conflict test here.

    Let us know how things go!

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