I dont recieve the Test Mails

  • Resolved immergruen

    (@immergruen)


    6 months ago

    I tried several times, also with different email adresses. i cant send me a test email, i dont receive them. also not in the spam folder.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dominikl65

    (@dominikl65)

    Hi,

    May I ask you to send screenshots of the automation settings that are causing the problem? Also, please attach screenshots of the ShopMagic → Logs tab, are there automations with a status of “Failure”?

    If there are problems with sending automations please take a peek at the Tools → Scheduled Actions tab, are the automations visible here?

    In addition, I would ask you to attach the status of the WooCommerce system. Read more information on where to get the system status.

    As soon as we complete all the necessary information from you, we will be happy to help you solve the problem.

    Thread Starter immergruen

    (@immergruen)

    In the Logs there is no entry and no failure. I treid also to work with a example from you like the “One-time Review Request with 7 day delay“. Its not possible to send a test email.

    where can i attach the system status?

    Plugin Support dominikl65

    (@dominikl65)

    Hi,

    Are you changing anything in this recipe ready from us ? Could you test and create a simple automation to send an email as soon as the order is processed ? Does the test message work here?

    In addition, please send me screenshots of this automation that causes problems and does not send the test message.

    Plugin Support dominikl65

    (@dominikl65)

    Hi,

    I haven’t heard from you in a while, so I’m marking this thread as resolved. Please don’t hesitate to open a new one if you encounter other issues while using our plugin.

    Have a fantastic day,

Viewing 4 replies - 1 through 4 (of 4 total)
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