• Resolved atlantis1525

    (@atlantis1525)


    I registered with the wordfence site with two separate e-mails to get a free license for my two sites. However, I did not receive any e-mail in my mailboxes.

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @atlantis1525, thanks for reaching out!

    I’ve just tried again to register a key using an address I’d not sent to before and received the email as expected.

    There’s a step-by-step video with a troubleshooting section (including for email delivery problems) for free keys that can be found here: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

    There’s a chance if you’re using an email address on your own server/domain that a spam filter there is catching the mails before they reach your regular inbox, so adding list @ wordfence . com or wordfence . com in general to an address book or safe senders list might be appropriate too.

    If you have no luck, you could let us know the specific email address privately at lockout @ wordfence . com so we can see if there are any issues sending the emails to you.

    Many thanks,
    Peter.

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