i didn’t receive new order email in woocommerce

What payment method are you using?

Hi @muktharea,

First, make sure to check your spam or junk folder in your email client. Sometimes, new order emails might be flagged as spam by your email provider.

Also. verify that your email settings in WooCommerce are configured correctly. Go to WooCommerce settings > Emails and check if the “New Order” email is enabled and set to send to the correct email address.

Hi @muktharea

i didn’t receive new order email in woocommerce but receive order failed mail

From what I understand, you’re having trouble receiving new order emails in WooCommerce, but you’re getting order-failed emails without any issues.

Firstly, let’s take @owadud655’s advice and check your spam or junk folder. Sometimes, new order emails can be mistakenly flagged as spam.

Next, let’s make sure your WooCommerce email settings are set up correctly. Here’s a step-by-step guide:

1. Go to your WordPress Dashboard
2. Navigate to WooCommerce > Settings
3. Click on the ‘Emails‘ tab
4. Scroll down to ‘New Order‘ and ensure that it is enabled.
5. Also, check that the ‘Recipient(s)‘ field is set to the correct email address.

Image Link: https://snipboard.io/JT9vxP.jpg

If everything looks good there, we may be dealing with an email delivery issue. This can happen if a spam blocker has misidentified your emails as spam.

To get to the bottom of this, I recommend installing a WP Mail Logging plugin. This allows you to keep track of all emails sent from your WordPress site and could provide some valuable insights if your emails aren’t getting through.

After you’ve installed the plugin, please share any relevant findings with us. This could include error messages or signs of failed email sends. You can learn more about Resolving Common Email Issues Here.

Lastly, could you provide us with a copy of your site’s System Status? This will help us better understand your site’s setup and potentially identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve got that, you can paste them right here in your reply, or use https://pastebin.com/ to paste it there and share it with us.

Thanks for your patience and cooperation as we work through this together.