I did lost ALL my custom tabs for the seconde time…

  • Resolved kyng55

    (@kyng55)


    7 years, 8 months ago

    Hello,

    It’s the second time that all my WooCommerce Custom Product Tabs completely reset to zero, without any warning or error log. Each time I have realized that by accident, without knowing since how many time they are gone. I did lost all my informations. That’s extremely frustrating. My WordPress, theme and plugins are all up to date.

    I’m running on a Linux Server, using PHP 7.0. I can give you credentials to my website if you want to check it out.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @kyng55,

    I’m sorry. Can you give some more information as to what happened? Have you migrated to a new server? Did you just log in and the tabs were no longer there?

    Any info is appreciated.

    Kevin.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    I’ve never seen this happen before and I’m not even sure how it could happen so anything to help understand and fix the issue is really helpful.

    Thread Starter kyng55

    (@kyng55)

    Hello Yikesitskevin,

    Indeed, it is very strange. I have done an example of what it was before here: https://www.lerosierdor.com/product/concert-de-noel-2005/ (look at Extraits Audio), and you can see that on all the others CD, there is no more any Custom Tab with audio Extracts.

    Both times I did realize it by making a control check on this futur online shop. I really don’t know since when it is dissapear. There are a few weeks since the last time I did check these items.

    Yes, we have migrated from a shared server to a cloud server, but everything did followed. And the first time I have meet this problem, we did not have migrated to a new server. All the others plugins are ok. This plugin has never been unactivated. I don’t use any Database cleaner. I just really don’t understand…

    Do you know the name of the table associated with that plugin in my phpAdmin database?

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @kyng55,

    I think something must’ve happened during the migration. If no tabs are appearing, it’s possible they were not migrated. It’s also possible that the data was corrupted during the migration. Did you use a plugin to migrate?

    The data for this plugin is mainly stored in the postmeta table with the meta key yikes_woo_products_tabs.

    If you’d like, we can discuss some more in-depth debugging methods privately through email: [email protected].

    I will try to get you the tabs back as best I can.

    Kevin.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    For anybody reading this in the future…

    @kyng55 lost his custom tabs because, when migrating, he did a search for his old site’s URL and replaced it with his new site’s URL (e.g. for images). Unfortunately this breaks the custom tab data because of how it’s stored in the database (we use serialized arrays).

    There are solutions to this, so please to reach out if you’re having trouble.

    • This reply was modified 7 years, 8 months ago by yikesitskevin.
Viewing 5 replies - 1 through 5 (of 5 total)
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