I did install member plugin but user don’t have to permission for profile page

Hello, anshul.udapure, you should contact our support team if you are having any problems with our plugin and they will be happy to assist you wherever they can. You can contact them via wp-Member.com or SmartMediaPro.com/support

All the best
wp-member customer services team

Dave it seems like you monitor this area- I must say the support you talk about is horrendous – there is very little documentation, and even when very specific errors/questions are asked for from tech support – they are answered in meaningless or at best trivial ways.

I noticed another user on this site had a similar experience several months ago but my recent experiences this week show that it’s the same.

I find your response above very disingenuous.

here is a recent ticket: Ticket ID: #328632

Yes I am having many problems right now with wp-member support. When users make a recurring premium subscription I get the paypal email saying the transaction was a success, but their profile on the blog is never upgraded to premium. They told me to install the latest version which I did, then I had another person subscribe. Same thing happened except this time the new premium subscriber had their account on the site set as completely inactive and they couldn’t log into the free or premium sections. This right now is a total disaster. They keep giving me the same answer instead of actually reading my emails and trying to help.

current ticket Ticket ID: #362527